Summary
Overview
Work History
Education
Skills
Timeline
Generic

C. Drew Taylor

Milton,ON

Summary

Strong organizational, multi-tasking and prioritizing skills

Recognize the importance of creating and maintaining a positive team environment

Maintain the highest level of customer service by communicating with staff the club's expectations, enforcing policies and procedures and monitoring service levels

Overview

21
21
years of professional experience

Work History

Member Experience Manager

Club Link Blue Springs Golf Club
06.2022 - Current

Responsible for onboarding new members, resolving member issues , and coaching staff to adhere to Club Link values and regulations.

Provide coaching , feedback and development opportunities for staff to improve performance.

Work closely with General Manager, Head Pro , Food & Beverage Manager , Greens Superintendent and all aspects of club operations.

Pro Shop Shift Supervisor

City of Mississauga – BraeBen Golf Club
03.2020 - 05.2022
  • Customer service
  • Tee sheet management
  • Supervise back shop and pro shop staff
  • Open and closing the pro shop and the cub house


Executive Limo Driver

Chauffeur, Bennington Limousine
11.2014 - 03.2020

Vans, mini coaches, buses and specialty vehicle driver

General Manager/Head Professional

Abercrombie Golf & Country Club
02.2007 - 11.2013
  • Manage club operations –pro shop/back shop, food and beverage, greens maintenance and front office
  • Prepare and present budgets to Board of Directors
  • Promote team atmosphere to ensure quality customer service

General Manager/Director of Golf

Glen Lovat Golf Club
02.2005 - 11.2006
  • Prepared, recommended, and implemented budgets for personnel, materials, pro shop, food and beverage, greens maintenance, and equipment for entire golf operation
  • Responsible for overall business, marketing and sales plan
  • Supervised a staff of 20 full and part-time employees

Education

Graduate - Business Administration

Sheridan College
Oakville, ON

Skills

  • Microsoft Office skills (Excel, Word and basic PowerPoint skills)
  • Life Member of PGA of Canada
  • Ping & Titleist Certified Fitter

Timeline

Member Experience Manager

Club Link Blue Springs Golf Club
06.2022 - Current

Pro Shop Shift Supervisor

City of Mississauga – BraeBen Golf Club
03.2020 - 05.2022

Executive Limo Driver

Chauffeur, Bennington Limousine
11.2014 - 03.2020

General Manager/Head Professional

Abercrombie Golf & Country Club
02.2007 - 11.2013

General Manager/Director of Golf

Glen Lovat Golf Club
02.2005 - 11.2006

Graduate - Business Administration

Sheridan College
C. Drew Taylor