CÉCILE SIDER
Vancouver,Canada
Summary
Account Manager with 5+ years of experience working with national and provincial sports organizations to streamline their operations through SaaS solutions. I collaborate closely with product and development teams to tailor registration systems using the Django framework, ensuring they meet client needs while improving efficiency and compliance. Known for building strong client relationships, creating training resources, and driving platform adoption, I've helped organizations transition from manual processes to digital solutions. With an MBA and a focus on problem-solving, I thrive in fast-paced environments where teamwork and adaptability are key.
Overview
7
7
years of professional experience
Work History
Account Manager
INTERPODIA TECHNOLOGY
11.2019 - Current
- Client Portfolio Management: Managed end-to-end relationships for 50+ national/provincial sports organizations and 300+ associated clubs/events, transitioning clients from manual or outdated systems to customized digital registration platforms using Django, improving operational efficiency and compliance
- Cross-Functional Collaboration: Partnered with product and development teams to translate client needs into technical requirements, designing customizable registration workflows that aligned with scalable product roadmaps
- Resource Development: Spearheaded the creation of a client-facing knowledge base, including 50+ training guides and tutorials, minimizing repetitive support inquiries
- Feedback-Driven Product Evolution: Advocated for client needs by translating feature requests into developer tasks, enhancing platform flexibility and adoption across diverse sports verticals
- Toolkit Development: Created a turnkey communication toolkit (emails, templates, brochures) to onboard clubs post-sanctioning, enhancing user engagement and standardization
- Client Retention: Maintained 90% client retention over 5 years through proactive training, annual process refinements, and resolution of critical escalations during peak registration periods
Customer Service Representative
WHOLE FOODS MARKET
05.2019 - 11.2019
- Delivered exceptional customer service in a high-pressure environment, ensuring client satisfaction and smooth transaction processes
- Demonstrated strong organizational skills and teamwork, contributing to a positive shopping experience for customers
Independent Translator
09.2018 - 04.2019
- Translated articles, websites, and marketing materials from English to French, ensuring cultural accuracy and maintaining the original tone and intent of the content
- Delivered high-quality translations within tight deadlines, managing multiple projects simultaneously while maintaining consistent communication with clients
- Adapted websites to bilingual formats, improving accessibility and user experience for diverse audiences
- Managed all aspects of freelance work, including client acquisition, scheduling, and invoicing, while maintaining a 100% on-time delivery rate
Education
MBA - Management And Business Operations
THE UNIVERSITY OF BRITISH COLUMBIA
Vancouver, BC, CANADA06-2017
MBA - Languages, Cultures, And Business
UNIVERSITÉ JEAN MOULIN (LYON III)
Lyon, FRANCE06-2016
Bachelor of Arts - English Language, Literature, And Culture
UNIVERSITÉ DE BRETAGNE-SUD
Lorient, FRANCE06-2015
Skills
- Django Framework
- HubSpot
- Trello
- Canva
- Client Relationship Management
- Project Coordination
- QA Testing
- Problem-Solving
- Cross-Functional Collaboration
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Account Manager
INTERPODIA TECHNOLOGY
11.2019 - Current
Customer Service Representative
WHOLE FOODS MARKET
05.2019 - 11.2019
Independent Translator
09.2018 - 04.2019
MBA - Management And Business Operations
THE UNIVERSITY OF BRITISH COLUMBIA
MBA - Languages, Cultures, And Business
UNIVERSITÉ JEAN MOULIN (LYON III)
Bachelor of Arts - English Language, Literature, And Culture
UNIVERSITÉ DE BRETAGNE-SUD
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