Summary
Overview
Work History
Education
Skills
Driver’s License
Languages
Timeline
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Bianca Castillo

Riverside

Summary

Dynamic and results-oriented professional with over five years of experience in customer service and operations within a retail environment, seeking to leverage expertise in client relations, communication, and organizational skills in a residential property management role. Proven track record of fostering positive customer interactions, enhancing order accuracy, and maintaining operational efficiency. Adept at utilizing technology for effective communication and order fulfillment, resulting in high customer satisfaction ratings. Bilingual in English and Spanish, with a strong ability to connect with diverse communities. Committed to ensuring resident satisfaction through effective problem-solving, compliance with regulations, and adherence to best practices. Eager to contribute to a positive community atmosphere and achieve client objectives through dedication, teamwork, and exceptional service.

Overview

5
5
years of professional experience

Work History

Digital Personal Shopper

Walmart
09.2022 - 09.2024
  • Client Relations: Proactively engaged with customers to address inquiries, substitutions, and concerns, fostering strong relationships and enhancing customer loyalty within the digital shopping experience.
  • Order Fulfillment & Accuracy: Developed and implemented effective strategies for order processing, achieving a significant reduction in discrepancies and ensuring timely and satisfactory delivery of services.
  • Effective Communication: Utilized strong communication skills to relay important updates to customers, ensuring transparency and trust throughout their shopping journey.
  • Data-Driven Improvement: Analyzed customer feedback and order patterns to recommend enhancements to the digital shopping experience, contributing to increased customer satisfaction levels.
  • Training and Mentoring: Played a key role in onboarding and training new associates, promoting best practices and effective strategies for exceptional service delivery.

Cashier/Customer Service Associate

Walmart
10.2019 - 09.2022
  • Exceptional Customer Service: Created a welcoming atmosphere that prioritized customer satisfaction, resolving inquiries and issues promptly, which directly contributed to high customer satisfaction metrics.
  • Versatility in Roles: Exhibited adaptability by taking on various responsibilities beyond cashiering, including inventory management and sales support, thereby enhancing overall store operations.
  • Accurate Transactions: Ensured transaction accuracy and efficient cash handling, maintaining a flawless record with 100% accuracy, fostering trust with customers and management alike.
  • Team Collaboration: Enhanced communication and teamwork among associates, streamlining operational processes and contributing to a cohesive and effective work environment.

Education

Associate of Science - Business Administration

Santa Ana College
Santa Ana, CA
06-2027

High School Diploma -

Century High School
Santa Ana, CA
05-2019

Skills

    Client Relations: Strong ability to maintain positive interactions and build trust with clients and residents
    Customer Service: Proven track record of providing exceptional customer support in fast-paced environments
    Communication: Bilingual in English and Spanish; effective communicator across various platforms (in-person, email, phone)
    Organizational Skills: Excellent at maintaining organized records and files, with an emphasis on confidentiality and accuracy
    Problem-Solving: Skilled in identifying and addressing challenges promptly and effectively
    Familiarity with Technology: Proficient in MS Office, Google Apps, and retail management software, with a keen ability to learn new systems quickly

Driver’s License

Valid with a good driving record and current vehicle insurance in compliance with state requirements.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Digital Personal Shopper

Walmart
09.2022 - 09.2024

Cashier/Customer Service Associate

Walmart
10.2019 - 09.2022

Associate of Science - Business Administration

Santa Ana College

High School Diploma -

Century High School

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Bianca Castillo