Carmen Baettig
Lantz,NS
Overview
3
3
years of professional experience
1
1
Certification
Work History
Complex Case Coordinator- Resettlement Assistance Program
Immigrant Services Association of Nova Scotia
07.2023 - Current
- Manage a large caseload of clientele designated as 'Complex Cases'
- Communicate with Immigration, Refugees and Citizenship Canada regarding clients' resettlement needs, Immigration Status, and IRCC Policies
- Effectively work with and address complex client needs and barriers
- Use trauma informed approach while working with Government Assisted Refugees
- Provide a multitude of information through various languages to clientele
- Conduct intake and needs assessment with clients immediately after their arrival and the development of a customized initial resettlement plan
- Refer and work closely with services providers to address clients’ immediate and long-term needs, using both internal and external resources
- Monitoring and reviewing processes and outcomes with clients and service providers while planning exit strategies and case closure
- Create and maintain clients physical and electronic files while upholding a highly-sensitive and confidential client filing system.
Caseworker
Coverdale Justice Society
09.2022 - 07.2023
- All of those duties aforementioned in previous job labelled 'Residential Support Worker'
- Manage a case load of clients and develop Individual Personal Plans and Safety Plans for clients using a Risk-Needs-Responsivity model
- Maintain a working knowledge of the court system, the law, mental health issues, substance use, and behaviour support
- Work inter-professionally with other agencies to deliver wrap-around service and care for clients
- Address possibly harmful or challenging behaviours
- Use restorative principles, practices, and facilitate restorative circles regarding varying degrees of subject matter to address and repair harm
- Facilitate meetings, advocacy, and client centered approaches with other agencies
- Provide court-support and legal navigation
- Use crisis intervention to de-escalate escalated emotions and behaviours
- Manage conflict effectively and respond to conflict in a consistent and harm-reductive manner
- Provide counselling and guidance to clients and support persons
Residential Worker
Coverdale Justice Society
09.2021 - 09.2022
- Ensure the safety and security of the facility and individuals in a residential setting
- Ensure and monitor the compliance of a large number of individuals’ court-ordered conditions and Conditional Sentence Orders
- De-escalate escalated behaviours
- De-escalate potential dangerous emergency situations
- Respond to medical emergencies/ provide aid in emergency situations
- Working interprofessionally with law enforcement and social service agencies
- Large amounts of documentation: Incident Reports, Statements, etc
- Provide on-site counselling and guidance to clients
- Use restorative principles and practices after a situation has been de-escalated
- Establish continuous rapport and provide support to clients at all times.
High-Risk Security Guard
JOLCAR Security Services
06.2021 - 09.2021
- Monitoring and navigating CCTV cameras
- Assisting and working interprofessionally alongside police and emergency services in a variety of incidents
- Patrolling various buildings and outdoor locations in search of security issues/ safety threats, and any situations that may arise
- Monitoring designated areas for unauthorized activities and individuals
- Conducting the safe removal of individuals, if necessary
- Enforcing regulations to maintain order, resolve conflicts and monitor activities
- Enforcing client policies, regulations and the Canadian Criminal Code
- Verbal De-escalation
- Issuing PPA’s under the Property Protection Act, if necessary.
Holding Cell Security Guard
Truro Police Service
11.2020 - 06.2021
- Provide adequate care, custody, and control of individuals detained by police
- Conduct rousability checks and ensure the safety of those detained
- Complete paperwork for individuals taken into custody
- Provide documentation on all individuals taken into custody
- Routinely check equipment functionality and availability
- Utilizing and respecting radio communication
- Monitoring of individuals via security systems/cameras
- Verbal de-escalation
- Conducting timed rounds, and exercising security measures within the policies of Truro Police Service
- Maintain adequate reporting or those detained, and exercise high levels of confidentiality at all times.
Education
Criminal Justice Diploma, Honours -
Nova Scotia Community College
2021
High School Diploma -
Avon View High School
2019
Skills
- Case Oversight
- Interviewing Skills
- Fluent in Swiss-German
- Excellent Communication Abilities
- Active Listening Strengths
- Conflict resolution
- Crisis Intervention and de-escalation
- Case documentation
- Interpersonal skills
- Guest Speaker (NSCC) on Strategic Resilience
Certification
- ASIST Certification (Applied Suicide Intervention Skills Training)
- Restorative Approach Training
- Opioid Poisoning Certification
- Helping Women Recover-Addiction Treatment Program Facilitator Certification
- Non-Violent Crisis Intervention Certification
- Standard First Aid/CPR/AED Level C
- OHS/WHMIS Certification
- Workplace Violence Certification
- National Coaching Certification Program
- Fire Prevention Certification
- Valid Driver's License
Timeline
Complex Case Coordinator- Resettlement Assistance Program
Immigrant Services Association of Nova Scotia
07.2023 - Current
Caseworker
Coverdale Justice Society
09.2022 - 07.2023
Residential Worker
Coverdale Justice Society
09.2021 - 09.2022
High-Risk Security Guard
JOLCAR Security Services
06.2021 - 09.2021
Holding Cell Security Guard
Truro Police Service
11.2020 - 06.2021
Criminal Justice Diploma, Honours -
Nova Scotia Community College
High School Diploma -
Avon View High School
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