Cazzandra Lopez
delano
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Front Office Coordinator
Terrio Physical Therapy & Fitness
10.2023 - Current
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Schedule appointments as well as discharging patients
Bar Manager
CULICHITOWN
09.2022 - 05.2023
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Scheduler/Front Dest
Comprehensive Blood and Cancer Center
10.2017 - 05.2019
- Customer Service
- Insurance Verification
- Collecting co-pays
- Cash handling
- send out/schedule referrals for different type of procedures as well as in house
- assist with patients while giving great customer service satisfaction
- answer phone calls
- schedule appointments as well as discharging patients
Scheduler
Bakersfield Surgery Center LLC
04.2013 - 10.2017
- Customer Service
- Patient Scheduling
- Insurance Verification
- Answer and manage incoming and outgoing calls while recording accurate messages
- Medical Records
- Maintained a clean reception area, including lounge and associated areas
- Patient chart filing
- Managed the front counter, including answering phones and opening and closing office
- Translate
Service administrative assistant
Bakersfield Hyundai
04.2012 - 05.2014
- Conducted routine and scheduled maintenance service such as oil changes, lubrication and tune-ups
- Communicated effectively with customers on future problems and repairs that might need to be addressed
- Reviewed work orders and discuss them with supervisors
- Maintained vehicle records by recording and filing all service and repairs
- Managed the front counter, including answering the phone and opening and closing shop
- Scheduler
- Answered and managed incoming and outgoing calls while recording accurate messag
Office Assistant
Heartland Realty
01.2011 - 10.2012
- Managed office supplies, vendors, organization and upkeep.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Opened and properly distributed incoming mail.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Maintained a clean reception area, including lounge and associated areas.
- Completed data entry, tracked resumes and maintained the applicant tracking system.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Directed calls to appropriate individuals and departments.
Medical Assistant/Receptionist
Stockdale Podiatry
02.2008 - 12.2010
- Entered numeral data into databases in a timely and accurate manner.
- Obtained scanned records and uploaded them into the database.
- Produced monthly reports using advanced excel spreadsheet functions.
- Added new material to file records and created new records.
- Assisted with receptionist duties, file organization and research and development.
- Maintained accurate records of patient care, condition, progress and concerns.
- Changed sterile dressings.
- Scheduled and accompanied clients to medical appointments.
Registration Clerk
Delano Regional Medical Center
04.2006 - 02.2008
- Entered numerical data into database in a timely and accurate manner.
- Scanned documentation and entered into the database.
- Obtained scanned records and uploaded them into the database.
- Assisted in the maintenance of medical charts and or electronic medical records (filing, Op Reports, test results, home care forms).
- Verified patients eligibility and claims status with insurance agencies.
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Registered ER Patients
- Translate
- Customer Service
Education
High School Diploma -
Delano High School
Delano, CA2005
Skills
- Good Communication
- Ability to work under pressure
- Self-motivation
- Positive attitude
- Thinking Skills( problem solving and decision making)
- Ability to multitask
- Great customer service
- Bilingual
- Quick learner
- Committed team player
- CPR First-Aid Certified
Timeline
Front Office Coordinator
Terrio Physical Therapy & Fitness
10.2023 - Current
Bar Manager
CULICHITOWN
09.2022 - 05.2023
Scheduler/Front Dest
Comprehensive Blood and Cancer Center
10.2017 - 05.2019
Scheduler
Bakersfield Surgery Center LLC
04.2013 - 10.2017
Service administrative assistant
Bakersfield Hyundai
04.2012 - 05.2014
Office Assistant
Heartland Realty
01.2011 - 10.2012
Medical Assistant/Receptionist
Stockdale Podiatry
02.2008 - 12.2010
Registration Clerk
Delano Regional Medical Center
04.2006 - 02.2008
High School Diploma -
Delano High School
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