Caylon Dotsy
Lancaster
Summary
Dynamic Operations Support Specialist with a proven track record at Lantower Residential, enhancing operational efficiency through process improvement and effective teamwork. Skilled in developing user-friendly databases and implementing automated workflows, I excel in problem-solving and relationship building, consistently driving customer satisfaction and streamlining communication across departments.
Overview
12
12
years of professional experience
Work History
Operations Support Specialist
Lantower Residential
Dallas, TX
09.2019 - Current
- Analyzed workflow processes, identifying areas for improvement and cost reduction.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
- Enhanced customer satisfaction by resolving issues promptly and providing excellent communication throughout the resolution process.
- Developed user-friendly internal database for easier access to critical information.
- Developed and maintained documentation for standardized processes and procedures.
- Assisted in implementation of new CRM system to better track customer interactions.
- Streamlined communication between departments to enhance operational efficiency.
- Played key role in planning and execution of annual corporate events, enhancing company culture.
- Reduced response time to customer inquiries by implementing efficient ticketing system.
- Contributed to safer work environment by leading safety protocol workshops.
- Evaluated customer needs and feedback to drive product and service improvements.
- Devised and implemented processes and procedures to streamline operations.
Accounts Payable Administrator
Lantower Luxury Living
Dallas, TX
05.2017 - 09.2019
- Processed and reviewed invoices for accuracy and compliance with company policies.
- Managed vendor relationships, ensuring timely payments and resolving discrepancies.
- Implemented automated workflows to streamline accounts payable processes and enhance efficiency.
- Trained new staff on accounts payable procedures and best practices for data entry accuracy.
Office Administrator
Lantower Residential
Dallas, TX
04.2016 - 05.2017
- Managed office supplies and inventory, ensuring timely replenishment and organization.
- Coordinated schedules and meetings for executives, optimizing time management across departments.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Assisted in onboarding new employees, providing training on office protocols and systems.
Courtesy Officer - Shift Lead
RH Imagery
Dallas, TX
10.2013 - 01.2017
- Monitored premises to ensure safety and security of residents and property.
- Responded promptly to emergency calls, providing assistance in critical situations.
- Conducted regular patrols, identifying and reporting potential hazards or suspicious activity.
- Collaborated with local law enforcement to enhance community safety initiatives.
Leasing Consultant
South Side on Lamar
Dallas, TX
09.2015 - 02.2016
- Managed leasing inquiries and conducted property tours with prospective tenants.
- Developed marketing strategies to enhance property visibility and attract qualified applicants.
- Facilitated lease agreements and ensured compliance with local regulations and policies.
- Collaborated with maintenance teams to address tenant concerns and improve resident satisfaction.
Education
BBA - Business Management
Langston University
Langston, OK05-2013
Skills
- Operational efficiency
- Scheduling management
- Operations tracking
- Workflow streamlining
- Process improvement
- Idea development and brainstorming
- Issue research
- Project planning
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Reliability
- Adaptability and flexibility
- Relationship building
- Conflict resolution
Timeline
Operations Support Specialist
Lantower Residential
09.2019 - Current
Accounts Payable Administrator
Lantower Luxury Living
05.2017 - 09.2019
Office Administrator
Lantower Residential
04.2016 - 05.2017
Leasing Consultant
South Side on Lamar
09.2015 - 02.2016
Courtesy Officer - Shift Lead
RH Imagery
10.2013 - 01.2017
BBA - Business Management
Langston University