Caylea Caines
Flowers Cove,NL
Summary
Hardworking employee enthusiastic about learning how to work in a restaurant field, gaining the experience of the new environment. Pursues opportunities to learn new skills and contribute to group success. Willing to work in any position.
Overview
4
4
years of professional experience
Work History
Salesperson & Tour Guide
GNP Crafts
06.2023 - 08.2023
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeated business.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Furnished customers with unique experiences
- Demonstrated superior professionalism while interacting with customers and vendors.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Developed engaging and informative scripts, guiding tour members through attractions.
- Established positive relationships with tour members through fun and engaging conversation.
- Collected and deposited payments from guests.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Guided groups of up to 40+ people on scheduled tours.
- Maintained accurate records of daily tour attendance, expenses, and revenues for accurate reporting to management team members.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Retail Salesperson
Consumers PharmaChoice
07.2020 - 06.2022
- Boosted customer satisfaction by providing personalized recommendations and assistance with product selections.
- Exceeded sales targets through exceptional product knowledge and strong customer engagement techniques.
- Enhanced store appearance by maintaining attractive merchandise displays and ensuring a clean, welcoming environment for customers.
- Ensured smooth store operations by assisting with closing procedures, maintaining accurate cash registers, and complying with company policies.
- Contributed to inventory management efforts by accurately processing incoming shipments, organizing stockroom, and restocking inventory.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed approximately 40 incoming calls, emails and faxes per day from customers
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
- Engaged in friendly conversation with customer to better uncover individual needs.
Campground Employee
Camper's City
06.2019 - 09.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor of Science - Forensic Psychology
Saint Mary's University
Halifax, NS04.2026
High School Diploma -
Canon Richards Memorial Academy
Flower's Cove, NL06.2022
Skills
- Cross-selling products and services
- Problem-Solving
- Time Management
- Interpersonal Skills
- Food safety and sanitation
- Opening and closing procedures
- Money Handling
- Customer care
- Flexibility
Accomplishments
- Honour Roll, 2019-2022
- Captain of Varsity Volleyball team
- Awarded most sportsmanlike
- Awarded $16,000 scholarship
Languages
English
Native or Bilingual
Timeline
Salesperson & Tour Guide
GNP Crafts
06.2023 - 08.2023
Retail Salesperson
Consumers PharmaChoice
07.2020 - 06.2022
Campground Employee
Camper's City
06.2019 - 09.2019
Bachelor of Science - Forensic Psychology
Saint Mary's University
High School Diploma -
Canon Richards Memorial Academy
Similar Profiles
Cristhian Orlando Chavero BarreraCristhian Orlando Chavero Barrera
Director Comercial Agencia 799 at GNP SegurosDirector Comercial Agencia 799 at GNP Seguros
Justin PfeiferJustin Pfeifer
Branding Specialist at Gnp Branded GearBranding Specialist at Gnp Branded Gear
Hiram Jafet Romo TorresHiram Jafet Romo Torres
Senior Application Architect at GNP SegurosSenior Application Architect at GNP Seguros