Cayla Quesnelle

• Organizing office and paperwork.
• Entering client information into data program.
• Send emails to clients.
• Answering phone.
• Calling clients to confirm appointments.
• Carried out day-day-day duties accurately and efficiently.
• Used Microsoft Word and other software tools to create documents and other communications.
• Served customers in friendly, efficient manner following outlined steps of service.
• Attended to office operations and required paperwork.
• Greeted guests in with friendliness and professionalism.
• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.

• Greeted customers warmly to provide exceptional customer service.
• Bussed tables between courses and load and unloaded trays to expedite tasks.
• Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
• Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Refilled drinks and condiments and restocked serving areas to minimize delays.
• Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
• Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.

• Cultivate positive guest relations by managing information and orchestrating speedy seating.
• Take reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Work with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Supervise server balance and monitor table turnover to accurately seat customers.
• Answer customer questions about hours, seating and menu information.
• Collect information from arriving customers to seat groups or place them on waitlist.
• Monitor front entrance for new guests while assisting servers by taking and delivering drink orders.
• Stay in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
• Document reservations, alerted servers and managers of large groups and prepared seating.
• Support servers, food runners and bussers with keeping dining area ready for every guest.
• Complete end-of-shift side work to produce supplies for first shift to operate efficiently.
• Finalize plate presentation with condiments and garnishes to promote visual appearance.

EXPO

• Test temperature of food before delivering to patrons.
• Maintain composure and work quality while under stress.
• Maintain speed of service for food orders while minimizing errors and complaints.
• Assist preparation of food plates, overseeing quality and appearance.
• Maintain kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
• Assist wait staff with timely food delivery and guest requests.