Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cayla Brooks

Toronto,Canada

Summary

Professional with comprehensive experience in account management. Skilled in developing client relationships, driving revenue growth, and executing strategic sales plans. Known for strong focus on team collaboration and adaptability. Proven ability to deliver results through effective negotiation, communication, and problem-solving skills.

Overview

27
27
years of professional experience

Work History

Homemaker

Self-employed
05.2006 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Senior Account Executive

ICOM
07.2001 - 05.2006
  • Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
  • Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
  • Increased account retention by building strong relationships with clients and addressing their needs promptly.
  • Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
  • Consistently met or exceeded monthly sales quotas through diligent prospecting efforts and effective closing techniques.
  • Conducted regular client reviews to assess performance metrics, identifying areas for improvement and implementing necessary changes.
  • Cold called prospects to explain partnership benefits, representing company values.
  • Delivered tailored solutions based on individual client needs by thoroughly understanding their business objectives and pain points.
  • Sold new products and services and developed new accounts to maximize revenue potential.
  • Led product demonstrations at trade shows and conferences, showcasing company offerings and attracting potential clients.

Executive Assistant

Columbia Tristar
04.1999 - 06.2001
  • Handled confidential and sensitive information with discretion and tact.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Served as a liaison between departments to communicate sensitive and crucial information.
  • Answered high volume of phone calls and email inquiries.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.

Recruitment Consultant

Alectus Personnel
01.1998 - 11.2000
  • Built strong relationships with clients through regular communication and understanding their unique needs.
  • Improved client satisfaction by consistently providing high-quality candidates for various positions.
  • Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
  • Enhanced the company''s reputation by ensuring a positive candidate experience throughout the entire recruitment process.
  • Provided detailed feedback to both clients and candidates after interviews, facilitating continuous improvement in the recruitment process.
  • Streamlined the interview process for efficiency, resulting in faster hiring decisions.
  • Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
  • Hired employees and initiated new hire paperwork process.
  • Collaborated with hiring managers to develop accurate job descriptions and identify key qualifications for open positions.
  • Assisted in organizing job fairs or other recruitment events to increase brand awareness and attract top talent from diverse sources.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Education

Human Resources Management

Seneca College of Applied Arts And Technology
North York, None
01-1998

Social Service Worker

Seneca College of Applied Arts And Technology
North York, None
06-1997

Skills

  • Client relationship management
  • Relationship building
  • Team collaboration
  • Sales quota achievement

Timeline

Homemaker

Self-employed
05.2006 - Current

Senior Account Executive

ICOM
07.2001 - 05.2006

Executive Assistant

Columbia Tristar
04.1999 - 06.2001

Recruitment Consultant

Alectus Personnel
01.1998 - 11.2000

Human Resources Management

Seneca College of Applied Arts And Technology

Social Service Worker

Seneca College of Applied Arts And Technology

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Cayla Brooks