Katheryn Jordan
Bakersfield
Summary
Dynamic and results-driven Head Server with extensive experience at Umi Sushi and Sake. Expert in training staff and enhancing guest relations, leading to increased revenue through effective item promotion. Proven multitasking abilities and safe food handling skills ensure exceptional dining experiences while maintaining high standards of service and cleanliness.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head Server
Umi Sushi and Sake
07.2021 - 09.2024
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Cultivated warm relationships with regular customers.
- trained new hires and interviewed for open positions
- Handled money and counted drawers at the end of the shift
- opened and closed the resturant
Server/cashier
Athenas Greek Cafe
05.2020 - 07.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Centennial High School
Bakersfield, CA05-2018
Skills
- Safe food handling
- Multitasking skills
- Cash handling
- Training employees
- Guest relations
- Menu memorization
- Service prioritization
- Item promotion
- Food and beverage pairings
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- California ABC certification
Timeline
Head Server
Umi Sushi and Sake
07.2021 - 09.2024
Server/cashier
Athenas Greek Cafe
05.2020 - 07.2021
- ServSafe Food Handler Certification - National Restaurant Association.
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- California ABC certification
High School Diploma -
Centennial High School
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