Summary
Overview
Work History
Education
Skills
Languages
Timeline
AccountManager

Cavelle Etienne

Toronto,ON

Summary

As a Customer Service Representative at McDonald's, I excelled in managing high-stress situations and resolving customer complaints, significantly enhancing customer loyalty. Skilled in both critical thinking and data entry, I adeptly handled escalated calls, ensuring satisfactory outcomes. My proactive approach and active listening skills contributed to a positive and efficient resolution of conflicts, fostering strong customer relations.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

McDonald's
12.2017 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Associate of Arts - Business Administration

Academy of Learning Career College
05-1999

High School Diploma -

Mother Teresa High School
06-1989

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Conflict resolution
  • Customer relations

Languages

English
Full Professional

Timeline

Customer Service Representative

McDonald's
12.2017 - Current

Associate of Arts - Business Administration

Academy of Learning Career College

High School Diploma -

Mother Teresa High School
Cavelle Etienne