Causie Moore
Carlsbad,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Holiday Inn
09.2023 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
Child Care Professional
Self-employment
03.2022 - 08.2023
- Oversees the comprehensive care of children, ranging from meal provision to maintaining hygiene.
- Establishes and sustains a secure, homely environment suitable for children aged between 0 and 10.
- Adheres strictly to safeguarding protocols and communicates any concerns promptly to guardians; plans and executes early childhood curriculums effectively.
Patient Service Rep
Scripps
06.2019 - 03.2021
- Gathered and processed patient information for accurate registration, ensuring efficient check-in procedures and point-of-service payment collection.
- Scheduled patient appointments with a focus on precise documentation and effective message routing, demonstrating proficiency in scheduling procedures.
- Addressed customer inquiries related to billing and payments, providing timely and accurate responses.
Practitioner Contract Services
American Specialty Health
07.2017 - 05.2019
- Managed and updated demographic information of in-network practitioners, facilitating accurate reporting to various health plans such as Aetna, Anthem Blue Cross, Cigna, etc.
- Handled a high-volume call environment with 60-100 daily inbound and outbound calls, ensuring efficient communication and documentation through ASHCORE and Promis programs.
- Authenticated patient benefits and referral statuses, ensuring the accurate and timely provision of services for practitioners.
- Conducted comprehensive research on claim submissions, effectively reprocessing when necessary for optimal efficiency.
- Conducted education sessions on medical necessity reviews (MNR), enhancing understanding and compliance within the team.
- Accurately documented all customer interactions, facilitating improved customer service and record accuracy.
Education
Bachelor’s Degree - Liberal Arts
San Diego State University
San Diego, CA06.2022
Associates Degree - Arts and Humanities
Palomar Community College
05.2018
Skills
- Certified in CPR and First-Aid
- Proficient in Microsoft Word, Excel, PowerPoint, and QuickBooks
- Can Type 40-60 WPM
- Extremely Organized and Articulate
- Reliable Employee That Can Work Individually or in a Team
Timeline
Front Desk Agent
Holiday Inn
09.2023 - Current
Child Care Professional
Self-employment
03.2022 - 08.2023
Patient Service Rep
Scripps
06.2019 - 03.2021
Practitioner Contract Services
American Specialty Health
07.2017 - 05.2019
Bachelor’s Degree - Liberal Arts
San Diego State University
Associates Degree - Arts and Humanities
Palomar Community College
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