Catrina Valesano
Chico
Summary
I was hired at Big 5 Sporting Goods as part of the store development team to put the store together prior to opening. I remained on the team as a cashier, and in a matter of thirteen months, moved up four positions. These promotions happening quickly are a direct reflection of my responsibility, adaptability to change, proficiency in multi-tasking, and my ability to learn quickly.
I also held the role of Temporary Store Manager for about a year while others were on a leave of absence.
Over this time I gained the necessary tools needed to be in management. I also have the unique ability and passion for playing a supporting role. I am very versatile and will be a major asset to any team.
Overview
6
6
years of professional experience
Work History
1st Assistant Manager
Big 5 Sporting Goods
Chico
10.2014 - 06.2020
- Trained staff on product knowledge, policies, and customer service techniques.
- Managed daily operations to optimize store performance and uphold customer service standards.
- Inventory management to maintain a low shrink rate.
- Management of visual merchandising to enhance displays and attract and ease customers experience.
- Meticulously complied with the corporate directives of the ad program and price changes to stay in compliance with weights and measures
- Developed weekly employee schedules for adequate staffing during peak hours.
- Enforced loss prevention measures to safeguard store assets.
- Resolved customer complaints promptly while ensuring high service standards.
- Oversaw seasonal moves of departments
- Proudly supported the store manager In all aspects
Education
Associate of Applied Science - Psychology
Butte College
Oroville, CA05-2022
Associate of Applied Science - Social Sciences
Butte College
Oroville, CA05-2022
Skills
- Customer relationship management
- Store performance optimization
- Effective communication
- Attention to detail
- Problem solving
- Operational efficiency
- Customer service
- Business development understanding
- Project management
- Retail operations management
- Money handling
- Scheduling and planning
Languages
American Sign Language
Professional
Portuguese
Limited
Affiliations
You will notice the intentional gap in employment from 2020-2025. I used this time to not only get my Associates Degree but also to travel. I greatly appreciate diversity and culture. I explored parts of Italy, Spain, France, and different stated here in the U.S. The time away from work served me well, but it is now time to re-enter the working world.
Timeline
1st Assistant Manager
Big 5 Sporting Goods
10.2014 - 06.2020
Associate of Applied Science - Psychology
Butte College
Associate of Applied Science - Social Sciences
Butte College