CATRINA Townes

• Identified areas in need of improvement and implemented solutions.
• Facilitated dialogue between participants, family and ASD-S staff to provide connections to employers and further learning opportunities.
• Planning and facilitating workshops in accordance with ASD-S approved curricula, employing varied methods to maximize learner retention.
• Supporting newcomer students with challenges and learning needs; liaising between participants, families, and District staff, connecting to appropriate local resources as needed.
• Employer networking and job development. Pre-employment training and supports
• Developing learning materials designed to reinforce EAL classwork and develop skills necessary to transition to the Canadian labour market

• Crisis counsellor in a residential shelter for women and children escaping domestic violence
• Maintain confidentiality of client and institutional information
• Counseling residents who have experienced intimate partner violence
• Connecting residents to community supports and law enforcement where appropriate
• Stakeholder reporting responsibilities
• Crisis management, Mental Health Intervention
• Assisting residents with goal planning and personal programs to begin recovery from domestic and sexual violence
• Creative problem solving
• Conflict resolution
• Learning material development
• Connecting clients to community resources and appropriate law enforcement agencies including EIO’s,
• Collaboration with Law Enforcement
• Danger Assessment application

• Tutoring and Live/Virtual Learning Supports
• One on one and group learning circle facilitation support for NBCC students in various programs
• Developed lesson plans, and study aids to assist students who were struggling to meet program outcomes
• Developed alternate delivery methods to assist students with test preparation and homework organization
• During Covid 19 pandemic, utilized e-learning platforms such as Brightspace, and Articulate Storyline to create lessons for students with diverse learning needs
• Study Aid development
• Quiz and test preparation
• Learning style assessments and accommodation
• Lesson plan development and implementation
• Technical competencies: Brightspace, Gradebook, E-Classroom, LMS365, Google Classroom, Teams

Provided students with resources and assistance to develop positive attitudes about learning

• Assisted students with acquisition and application of new skills and strategies to their academic coursework, including Time Management, Test Preparation, Study Skills, Note Taking and Organization
• Focused on student’s strengths, while acknowledging the student as the expert in their own learning and barriers and disability needs
• Determined eligibility for tiered supports, and ongoing case management of funding, assistive technology, and coordinated with academic staff
• Extensive knowledge of supported education rights and legislation, college policy and disability specific learning needs
• Crisis management, Mental Health Intervention
• Creative problem solving
• Large caseload management across an intersectional demographic of learners
• Developing accommodations for diverse student population
• Literacy support for ESL learners
• Employment goal mapping

Daily supervision, operational and financial oversight for 6 national employment project sites across Canada

• Responsible for staff management, direct coaching and mentoring, training, and reporting on project activities to federal funder
• Budget management and tracking
• Working within a tiered hierarchy, liaising between frontline and executive level management
• Provided coaching and guidance to promote staff wellbeing and a culture of diversity and inclusion
• Sourcing and delivering training in intersectionality, inclusion, and professional development
• Labour market analysis
• Lead chair for internal Culture and Diversity Committee
• Remote and in-person leadership skills
• Staff Development and Performance Management
• Target monitoring and strategic planning
• Conflict resolution and team building
• Training material development
• Identified program obstacles and communicated possible impacts to team.

Fixed Term as Lead Instructor in the Human Service Counsellor program at NBCC, Saint Andrews

• Developed and delivered lesson plans according to college approved curriculum guidelines following the guided principles of adult education theory
• Monitored student progress and intervened when learners presented as “at-risk” for failure
• Collaborated with subject matter experts to create course material and design multi-media formats
• E-learning systems incorporated for remote instruction, and development of online activities, quizzes and tests
• Review and assessment of textbooks and online material to ensure content accuracy, and relevancy to curriculum outcomes
• Developed and implemented necessary learning supports for students with diverse learning needs
• Virtual and live instruction (Applied Writing, Human Service Delivery, Workplace Integrated Learning, Psychology, Counseling, Sociology, Diversity and Advocacy, Human Rights Legislation, Family Dynamics and Supports, Family Law)
• Online learning management systems (Brightspace, Gradebook, E-Classroom)

• Coordination of ADAPT Access to Employment Project, for PETL and Social Development
• Identified training needs for ADAPT agencies participating in the Employment First Project
• Created and delivered job development and employment counseling training for staff and participants with disabilities who wished to enter or re-enter the workforce
• Co-authored Job Coaching for Success, a modified version of Safety Start and Development Foundations training
• Created and delivered webinars on Job Development and Accommodations and Career Development for provincial EAS contract holders

• ADAPT Access to Employment Pilot Project
• Case management of selected pilot ADAPT agencies engaging in a strategic shift to Employment First for clients with disabilities
• Tasked with engaging agency staff in new service provision model, "Employment First"
• Trained agency staff in Job Development, Safety Start, and assisting with job creation for clients seeking employment
• Reaching out to prospective employers using various Job Development techniques (Prospecting, Needs Analysis, Selling and Monitoring) Notable achievements:
• Authored curriculum for:: Person Centered Planning, Case Management, Confidentiality, Income and Benefits through Social Development, Crisis Management, Employment Facilitation
• Participated in development of OH&S Train the Trainer course
• Promoted to Project Manager June 2016

• Facilitated a program to provide employment and personal growth counseling and implement goal planning and education for youth with disabilities
• Provided support navigating government programs, advocacy with outside agencies and employers, and counseling when students presented in mental health crisis
• Assessed learning needs and delivered pre-employment training for high schools in accordance with Department policies and guidelines
• Creation of curriculum and delivering lesson plans in multiple high schools
• Developed detailed personal and employment goals, and implemented strategies and resources to assist students with goal completion
• Case managed Special Admissions students with Intellectual Disability attending NBCC
• Facilitated Stakeholder participation and ensured efficient Communication between teams
• Worked with Employers to create job opportunities for students
• Applied employer and client needs analysis for job carving and creation
• Created funding proposals for various government departments
• Extensive understanding of Duty to Accommodate, Human Rights legislation and Human Service delivery
• Exceeded program targets for employment as determined by PETL
• Received Outstanding Service Award 2015
• Designed OH&S and Pre-Employment curriculum for ASD-S high school students in the CoOp program
• Assisted with creation and rollout of online data management system
• Post-Secondary Case Management
• Crisis intervention for at risk students
• Classroom teaching and lesson plan development