Catrina Meda
Van Nuys
Summary
Detail-oriented operations and customer service professional transitioning from a high-performance automotive retail environment into healthcare administration. Background includes 3+ years managing complex documentation workflows, regulatory compliance, multi-party coordination, and patient-facing communication under time-sensitive conditions. Proven ability to lead teams, optimize processes, and maintain meticulous records in compliance with federal and state guidelines. Eager to apply a strong foundation in operations, client relations, and administrative excellence to support the delivery of quality patient care.
Overview
26
26
years of professional experience
Work History
Finance Assistant - Campus
Rusnak Auto Group
Thousand Oaks, CA
01.2023 - Current
- Streamlined customer interactions by delivering clear and professional assistance with financial documentation, achieving a 98% customer satisfaction score.
- Processed retail, lease, and cash deal packages end-to-end, verifying accuracy of all contracts, disclosures, and lender-required stipulations prior to submission
- Guided customers through finance contract signing with a clear, consultative approach, explaining terms, coverages, and obligations in plain language
- Acted as primary liaison between dealership and lending partners, tracking funding conditions and resolving stips to accelerate deal funding timelines
Business Development Manager
Swickard Honda
Thousand Oaks, CA
10.2017 - 01.2023
- Developed and executed follow-up cadences for unsold showroom traffic, internet leads, and service-to-sales conquest campaigns
- Maintained a clean, up-to-date CRM database of 5,000+ prospects, ensuring accurate tracking of all customer touchpoints
- Onboarded and trained new BDC staff on CRM systems, dealership processes, and brand communication standards
Business Development Manager
Autonation Honda
Valencia, CA
03.2017 - 10.2017
- Partnered with Sales and Finance Managers to align BDC pipeline activity with monthly unit and revenue targets
- Upheld luxury brand communication standards across all customer interactions, ensuring every touchpoint reflected the dealership's white-glove service culture
- Coordinated with Service and Finance departments to create seamless ownership experience follow-ups (lease returns, service reminders, referral outreach)
Business Development Manager
Keyes Honda
Van Nuys, CA
03.2012 - 03.2017
- Executed multi-touch outreach cadences via CRM (VinSolutions / Elead) for internet leads, unsold showroom traffic, lease maturities, and service-to-sales conquest opportunities
- Partnered with Sales Managers to align BDC activity with monthly new and pre-owned unit targets, ensuring seamless handoffs from appointment to showroom floor
- Represented Keyes Lexus at community and brand events to build local relationships and generate referral business
Customer Relations Manager
Keyes Lexus
Van Nuys, CA
07.2002 - 03.2012
Client Service Manager
Miller Automotive Group
Van Nuys, CA
12.1999 - 07.2002
Education
AA Degree - Business
East L.A College
Los Angeles, CA05-1993
Skills
- Passionate about achieving a challenging position that allows meaningful contributions to a business success
- Strong, customer-focused communication skills with the ability to build solid relationships with customers
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
- Superb interpersonal, planning and communication abilities Great people and sales skills
- Excellent multi tasking skills and strong organization skills
- Problem solving and critical thinking
- Effective communication and ability to work with cross-functional partners
- Adaptability and Resilience
Accomplishments
- Proactively identified and corrected receipt discrepancies before submission to the business office, achieving 98% accuracy and enhancing financial reporting efficiency.
- Helped the General Manager increase sales by 10% by retaining customer base.
- I also increased Customer Satisfaction Index (CSI) from 95% to 97.8%
Timeline
Finance Assistant - Campus
Rusnak Auto Group
01.2023 - Current
Business Development Manager
Swickard Honda
10.2017 - 01.2023
Business Development Manager
Autonation Honda
03.2017 - 10.2017
Business Development Manager
Keyes Honda
03.2012 - 03.2017
Customer Relations Manager
Keyes Lexus
07.2002 - 03.2012
Client Service Manager
Miller Automotive Group
12.1999 - 07.2002
AA Degree - Business
East L.A College