Summary
Overview
Work History
Skills
References
Timeline
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Catrin Titus

Palo Alto

Summary

Dynamic retail operations leader with a proven track record at Game Kastle, excelling in sales strategy development and personnel training. Skilled in vendor negotiation and workflow optimization, I consistently drive profitability and enhance customer satisfaction through effective communication and relationship management. Passionate about fostering team growth and achieving organizational goals.

Overview

8
8
years of professional experience

Work History

Department Manager GM

Stanford University Bookstore
Stanford
03.2024 - Current
  • Managed daily operations to ensure smooth departmental workflow.
  • Developed training programs for new team members to enhance skills.
  • Oversaw inventory management and ensured stock levels met demand.
  • Facilitated communication between departments to support collaborative efforts.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Coached and trained new staff members, providing guidance on department policies and procedures.

Purchasing Manager

Golden Distribution
Santa Clara
04.2023 - 02.2024
  • Developed and documented purchasing policies and procedures to ensure compliance with organizational objectives
  • Developed and managed relationships with key vendors to ensure a steady supply of quality materials
  • Developed and maintained a comprehensive database of supplier information, resulting in an increase in efficiency
  • Negotiated contracts to secure favorable terms and pricing.

Director Of Retail Operations

Game Kastle
Santa Clara
09.2021 - 04.2023
  • Managed and oversaw the daily operations of the corporate locations, including scheduling, budgeting, and personnel
  • Conducted a financial analysis of the company’s operations and identified areas of cost savings and potential growth opportunities
  • Managed a team of 9 personnel, ensuring tasks were completed on time
  • Created and implemented company policies to further increase customer satisfaction and retention rates

Regional Store Manager

Game Kastle
South Bay Area
03.2020 - 09.2021
  • Increased store sales through effective training and coaching of store associates and managers
  • Maximized store space and visibility through effective store layout and design
  • Monitored store performance metrics and identified areas of improvement to ensure store profitability

Store Manager

Game Kastle
Mountain View
02.2018 - 03.2020
  • Analyzed store performance data to identify areas of improvement and develop strategies to increase efficiency
  • Developed and maintained strong relationships with suppliers to ensure timely delivery of products
  • Developed a budget and managed store expenses to ensure profitability
  • Exceeded quarterly sales goals by 18%, resulting in a promotion to Regional Store Manager

Skills

  • Microsoft Excel
  • Microsoft Office
  • Leadership
  • Vendor negotiation
  • Customer relationship management
  • Sales strategy development
  • Workflow optimization
  • Effective communication
  • Personnel training and development

References

References available upon request.

Timeline

Department Manager GM

Stanford University Bookstore
03.2024 - Current

Purchasing Manager

Golden Distribution
04.2023 - 02.2024

Director Of Retail Operations

Game Kastle
09.2021 - 04.2023

Regional Store Manager

Game Kastle
03.2020 - 09.2021

Store Manager

Game Kastle
02.2018 - 03.2020
Catrin Titus