Catrin Titus
Palo Alto
Summary
Dynamic retail operations leader with a proven track record at Game Kastle, excelling in sales strategy development and personnel training. Skilled in vendor negotiation and workflow optimization, I consistently drive profitability and enhance customer satisfaction through effective communication and relationship management. Passionate about fostering team growth and achieving organizational goals.
Overview
8
8
years of professional experience
Work History
Department Manager GM
Stanford University Bookstore
Stanford
03.2024 - Current
- Managed daily operations to ensure smooth departmental workflow.
- Developed training programs for new team members to enhance skills.
- Oversaw inventory management and ensured stock levels met demand.
- Facilitated communication between departments to support collaborative efforts.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Coached and trained new staff members, providing guidance on department policies and procedures.
Purchasing Manager
Golden Distribution
Santa Clara
04.2023 - 02.2024
- Developed and documented purchasing policies and procedures to ensure compliance with organizational objectives
- Developed and managed relationships with key vendors to ensure a steady supply of quality materials
- Developed and maintained a comprehensive database of supplier information, resulting in an increase in efficiency
- Negotiated contracts to secure favorable terms and pricing.
Director Of Retail Operations
Game Kastle
Santa Clara
09.2021 - 04.2023
- Managed and oversaw the daily operations of the corporate locations, including scheduling, budgeting, and personnel
- Conducted a financial analysis of the company’s operations and identified areas of cost savings and potential growth opportunities
- Managed a team of 9 personnel, ensuring tasks were completed on time
- Created and implemented company policies to further increase customer satisfaction and retention rates
Regional Store Manager
Game Kastle
South Bay Area
03.2020 - 09.2021
- Increased store sales through effective training and coaching of store associates and managers
- Maximized store space and visibility through effective store layout and design
- Monitored store performance metrics and identified areas of improvement to ensure store profitability
Store Manager
Game Kastle
Mountain View
02.2018 - 03.2020
- Analyzed store performance data to identify areas of improvement and develop strategies to increase efficiency
- Developed and maintained strong relationships with suppliers to ensure timely delivery of products
- Developed a budget and managed store expenses to ensure profitability
- Exceeded quarterly sales goals by 18%, resulting in a promotion to Regional Store Manager
Skills
- Microsoft Excel
- Microsoft Office
- Leadership
- Vendor negotiation
- Customer relationship management
- Sales strategy development
- Workflow optimization
- Effective communication
- Personnel training and development
References
References available upon request.
Timeline
Department Manager GM
Stanford University Bookstore
03.2024 - Current
Purchasing Manager
Golden Distribution
04.2023 - 02.2024
Director Of Retail Operations
Game Kastle
09.2021 - 04.2023
Regional Store Manager
Game Kastle
03.2020 - 09.2021
Store Manager
Game Kastle
02.2018 - 03.2020