Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Catlyn Duplessis

Catlyn Duplessis

Saint John,NB

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Gas Attendant /Customer Service Cashier

Irving Runway
08.2020 - 12.2023
  • Maintained clean and orderly work station.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Pumped gas for guests and took payments.
  • Facilitated sales of services and goods.
  • Assisted in inventory management, conducting regular checks to ensure adequate stock levels of gasoline products.
  • Opened and closed store

Insurance Advisor

TD Insurance Meloche Monnex
02.2018 - 02.2020
  • Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
  • Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
  • Explained features, advantages and disadvantages of various policies to promote insurance sales.
  • Mentored new insurance advisors, sharing best practices and industry knowledge to enhance team performance.
  • Provided quotes and promoted products for building, contents and vehicle insurance.
  • Enhanced customer trust by addressing concerns and explaining complex policy details in understandable terms.

Bartender /Restaurant Server

Pub Down Under
06.2017 - 01.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Airport Customer Service Agent

Air Canada
01.2016 - 02.2017
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
  • Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
  • Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.

Education

High School Diploma -

Saint Malachys Memorial High School
Saint John, NB
06-2006

Skills

  • Cleanliness and organization
  • Patience and empathy
  • Customer service and assistance
  • Reliability and punctuality
  • Operating cash register
  • Effective communication
  • Listening and comprehension
  • Cash handling expertise
  • Sales techniques
  • Cross-selling and upselling

Languages

English

Timeline

Gas Attendant /Customer Service Cashier

Irving Runway
08.2020 - 12.2023

Insurance Advisor

TD Insurance Meloche Monnex
02.2018 - 02.2020

Bartender /Restaurant Server

Pub Down Under
06.2017 - 01.2018

Airport Customer Service Agent

Air Canada
01.2016 - 02.2017

High School Diploma -

Saint Malachys Memorial High School

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Catlyn Duplessis