Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
References
Timeline
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Catlin Zhao

Saint-Laurent,QC

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Proficient in English, French, Chinese, and Japanese.

Overview

2
2
years of professional experience

Work History

Freelancer

Self-Employed
Montreal, QC
02.2024 - Current
  • Devised illustrations that complied with customer specifications, company standards and mathematical formulas to fulfill customer project requests.
  • Transformed artistic concepts into characters, environments and other objects to reflect artist's vision.
  • Interfaced with clients and customers to determine special art project needs, prepared design proposals and defined project scope.
  • Utilized digital tools and software for graphic design and digital art creation.
  • Met with commission clients to gain agreement on artistic project goals, parameters and financial considerations.
  • Developed new concepts for paintings or sculptures based on client requests.

Barista

Cafe Depot
Montreal, QC
08.2022 - 02.2024
  • Utilized POS system to receive and process customer payments.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Received and accurately processed customer payments.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Maintained calm demeanor during high-volume periods and special events.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.

Education

DEC - Psychology

Dawson College
Montreal, QC
02-2021

Bachelor of Arts - Psychology

McGill University
Montreal, QC

Skills

  • Complaint resolution
  • Scheduling
  • Customer Service
  • Active Listening
  • Responsible and Punctual
  • Problem Resolution
  • Positive Attitude
  • Time Management

Languages

English
Full Professional
French
Full Professional
Japanese
Professional
Chinese (Mandarin)
Full Professional

Affiliations

  • Painting and Drawing: Actively engaged in painting and drawing as a creative outlet for the past 3 years. Specialize in digital illustration and story-telling.
  • Music: Experienced in playing the guqin, a traditional Chinese musical instrument. Perform solo and participate in cultural performances.

Accomplishments

  • Dean's List: Awarded for academic excellence in 2019.

References

References available upon request.

Timeline

Freelancer

Self-Employed
02.2024 - Current

Barista

Cafe Depot
08.2022 - 02.2024

DEC - Psychology

Dawson College

Bachelor of Arts - Psychology

McGill University

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Catlin Zhao