Catlin Zhao
Saint-Laurent,QC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Proficient in English, French, Chinese, and Japanese.
Overview
2
2
years of professional experience
Work History
Freelancer
Self-Employed
Montreal, QC
02.2024 - Current
- Devised illustrations that complied with customer specifications, company standards and mathematical formulas to fulfill customer project requests.
- Transformed artistic concepts into characters, environments and other objects to reflect artist's vision.
- Interfaced with clients and customers to determine special art project needs, prepared design proposals and defined project scope.
- Utilized digital tools and software for graphic design and digital art creation.
- Met with commission clients to gain agreement on artistic project goals, parameters and financial considerations.
- Developed new concepts for paintings or sculptures based on client requests.
Barista
Cafe Depot
Montreal, QC
08.2022 - 02.2024
- Utilized POS system to receive and process customer payments.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Received and accurately processed customer payments.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Maintained calm demeanor during high-volume periods and special events.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
Education
DEC - Psychology
Dawson College
Montreal, QC02-2021
Bachelor of Arts - Psychology
McGill University
Montreal, QCSkills
- Complaint resolution
- Scheduling
- Customer Service
- Active Listening
- Responsible and Punctual
- Problem Resolution
- Positive Attitude
- Time Management
Languages
English
Full Professional
French
Full Professional
Japanese
Professional
Chinese (Mandarin)
Full Professional
Affiliations
- Painting and Drawing: Actively engaged in painting and drawing as a creative outlet for the past 3 years. Specialize in digital illustration and story-telling.
- Music: Experienced in playing the guqin, a traditional Chinese musical instrument. Perform solo and participate in cultural performances.
Accomplishments
- Dean's List: Awarded for academic excellence in 2019.
References
References available upon request.
Timeline
Freelancer
Self-Employed
02.2024 - Current
Barista
Cafe Depot
08.2022 - 02.2024
DEC - Psychology
Dawson College
Bachelor of Arts - Psychology
McGill University