Catie Meikle

Observing front line interactions with clients and colleagues

• Assessed employee performance and developed improvement plans.
• Met deadlines by proactively managing individual and team tasks
• Engaged employees in business processes with positive motivational techniques.
• Provided staff with feedback on the spot or during one on ones, annual reviews, progress reports and disciplinary actions.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Complied with regulatory guidelines and requirements.
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
• Generated financial and operational reports to assist management with business strategy.
• Assist in training and development of new hirers
• Developed and managed employee schedules, balancing individual requests and requirements with business needs.

• Trained and developed new team members in alignment with branch service standards and objectives.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Demonstrated knowledge of branch financial products, loans and lines of credit.
• Developed sales strategy to meet established sales objectives.
• Implemented process improvements to increase productivity.

• Promoted available products and services to customers during service, account management, and order calls.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Maintained up-to-date knowledge of product and service changes.

• Scheduled and directed staff in daily work assignments to maximize productivity.
• Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
• Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
• Optimized profits by controlling food, beverage and labor costs daily.
• Performed opening and closing procedures each day.
• Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
• Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
• Resolved problems or concerns to satisfaction of involved parties.