Caitlin Hale
Menifee
Summary
A dedicated educational professional with a history of managing school office tasks and supporting administrative needs. Known for reliability in handling communications, coordinating schedules, and maintaining student records. Adept at fostering collaborative team environment and adapting to dynamic needs of school setting.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Enrollment Advisor
Trinity Health Academy
10.2024 - Current
- Met or exceeded enrollment and retention goals consistently.
- Helped students complete applications and navigate admissions processes.
- Finalized and processed enrollment applications.
- Reached out to applicants via calls, texts, emails and social media.
- Provided prospective or new students with information about educational and career planning, university resources and academic programs.
- Created and followed call scripts and flows to maximize effectiveness.
- Communicated details about available classes, materials and services.
- Provided policy information and maintained enforcement.
- Established strong relationships with high school counselors to increase referrals of qualified student candidates.
- Analyzed enrollment trends and provided data-driven recommendations for adjustments in recruitment strategy.
- Participated in regional recruitment events, promoting the institution''s offerings and generating interest among attendees.
- Updated, entered, and reviewed customer data.
- Streamlined the application process by creating clear guidelines and providing assistance with paperwork submission.
Early Interventionist
Little Learners Therapy
05.2024 - 10.2024
- Gathered, organized, and analyzed data on student needs and progress.
- Collaborated with teachers to assess needs, set objectives, and discuss strategies.
- Conducted child assessments during intervention visits.
- Enhanced knowledge by attending training and adopting new technologies.
- Implemented tracking tools to evaluate successes and areas in need of improvement.
- Assessed and documented student progress with established goals.
- Offered guidance and support to families of children with disabilities or developmental challenges.
- Provided ongoing parent education and support, empowering families to actively participate in their child''s development.
- Adapted instructional materials and strategies to meet the unique learning needs of each child in the program.
- Implemented data-driven decision making processes, adjusting intervention strategies based on ongoing assessment results.
- Redirected poor behavior using positive reinforcement method, resulting in decrease in tantrums in classroom.
- Administered, interpreted and reported student evaluations to parents and guardians.
Receptionist
Strachota Insurance Company
01.2018 - 03.2018
- As the Receptionist, I was responsible for managing the front desk, multiple phone lines, sorting the mail, scanning and distributing documentation, and assisting the accounting and HR departments
Front Desk Coordinator
Pechanga Gaming Commission
06.2017 - 10.2017
- In this temporary position as a Front Desk Coordinator, I managed a busy front desk while taking calls on multiple phone lines, as well as administering, reviewing, and entering registration paperwork for applicants
- I also was responsible for fingerprinting and the submission and uploading of results
- In addition, I oversaw the monthly employee drug testing and license renewals, and was responsible for the many reports associated with this process
- Issues with and troubleshooting of online applications also fell under my workload, as well as training new employees and licensing the temporary employees
Enrollment Advisor
University of St. Augustine for Health Sciences
03.2017
- In this temporary position as an Enrollment Advisor, I reached out by phone and email to prospective students and offered customer service to answer any questions, as well as to assist them with the enrollment process
Receptionist
Zuza Marketing & Management
02.2017
- In the temporary position, I was the Receptionist for a busy marketing and management company in Carlsbad
- I ran the front office, offering customer service through phone calls and face to face interactions
- I also assisted the Accounting and Human Resource departments with filing and document management
Student Relations Technician
Diego Hills Public Charter School
06.2015 - 01.2017
- I began as a Student Relations Technician, offering customer service and assisting with registration and filing of homework
- I was promoted to Compliance Technician, and became responsible for maintaining compliance with state standards within documents of registration, enrollment, attendance, curriculum, and reporting for three school sites, while still managing the front office
Receptionist
ABC Child Care Center
09.2014 - 01.2015
- As the Receptionist for ABC- I ran the front office, being held responsible for many duties such as a three point daily attendance and the subsequent reporting, student meal orders, classroom coverage, assisting in the nurse's absence, providing tours of the campus to prospective parents, and all registration and record keeping
Temporary Human Resources Clerk
Heritage Classical Charter Schools
07.2014 - 08.2014
- As a Temporary HR Clerk, I assisted the head of the HR department with her work
- I also assisted the accounting department with accounts payable and accounts receivable, and benefit and payroll documents
Temporary Office Clerk
Temecula Preparatory School
01.2014 - 03.2014
- As a Temporary Office Clerk, I helped to run the front office of a K-12 college preparatory school
- I assisted with customer service, attendance, filling, office organizations, and student activities
- I often assisted in the nurse's absence, as well as in the offices of HR and Athletics
Full Time Nanny
Bohmann Mitchell Family
06.2013 - 12.2013
- As the Full Time Nanny for the Bohmann Mitchell family, I had eleven to twelve hour workdays of caring for four children, one of which having severe medical special needs
- I was responsible for meal preparation, transporting the older two children to and from school and extra-curricular activities, and the younger children to doctor's appointments, toddler classes, and physical therapy
Childcare Provider
Cornerstone Christian School
06.2007 - 08.2011
- I began as a Childcare Provider, and was promoted to the Lower Childcare Supervisor
- As such, I was responsible for the care, educational activities, snacks, clean up, and billing of the Kindergarten through Third grade after school care students
Education
Liberal Studies
Azusa Pacific University
Azusa, CASkills
- Team leadership skills
- Human Resources
- Multi-line Phone Systems
- Administrative Experience
- Office Management
- Maintaining confidentiality
- Scheduling appointments
- Maintaining records
- Admissions processes
- Event planning
- Admissions support
- Managing calendars
- Excellent phone demeanor
- Strong organization
- Data entry skills
- Microsoft office expertise
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- First Aid Certification
- CPR/AED Certification
- TB Exam (February 2025)
Timeline
Enrollment Advisor
Trinity Health Academy
10.2024 - Current
Early Interventionist
Little Learners Therapy
05.2024 - 10.2024
Receptionist
Strachota Insurance Company
01.2018 - 03.2018
Front Desk Coordinator
Pechanga Gaming Commission
06.2017 - 10.2017
Enrollment Advisor
University of St. Augustine for Health Sciences
03.2017
Receptionist
Zuza Marketing & Management
02.2017
Student Relations Technician
Diego Hills Public Charter School
06.2015 - 01.2017
Receptionist
ABC Child Care Center
09.2014 - 01.2015
Temporary Human Resources Clerk
Heritage Classical Charter Schools
07.2014 - 08.2014
Temporary Office Clerk
Temecula Preparatory School
01.2014 - 03.2014
Full Time Nanny
Bohmann Mitchell Family
06.2013 - 12.2013
Childcare Provider
Cornerstone Christian School
06.2007 - 08.2011
Liberal Studies
Azusa Pacific University
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