Catie Ferguson
Rohnert Park
Summary
Dynamic Service Administrator with proven expertise at Pape Machinery in payroll administration and work order management. Skilled in enhancing operational efficiency through meticulous data reporting and exceptional customer service. Adept at dispatching field technicians and processing invoices, ensuring timely and accurate service delivery.
Overview
8
8
years of professional experience
Work History
Service Administrator
Pape Machinery
Rohnert Park
08.2020 - Current
- Submitted daily timecards to ensure accurate payroll processing.
- Processed daily credit card sales receipts and generated comprehensive reports.
- Managed job spreadsheets for Shop and Field operations throughout the day.
- Created detailed work orders for technicians, specifying job tasks.
- Verified warranty status on machines and applied appropriate coverage.
- Answered incoming calls and transferred them as necessary.
- Dispatched field technicians to jobs based on priority and location.
- Prepared invoices for customer payments while maintaining accurate records.
- Managed incoming and outgoing internal and external emails.
Sales Associate
IMS Barter
Rohnert Park
06.2017 - 03.2020
- Collaborated with assigned customers to maximize benefits from barter system utilization.
- Updated all customers on weekly and monthly deals available through barter.
- Managed incoming phone calls and emails to ensure prompt customer service.
- Coordinated Silent Auction prizes for annual holiday shows, enhancing event experiences.
- Conducted quarterly visits to assess customer needs and address concerns.
- Maintained showroom appearance and inventory levels for optimal presentation.
- Managed incoming and outgoing internal and external emails.
Education
High School Diploma -
Rancho Cotate High School
Rohnert Park, CA06-2001
Skills
- Payroll administration
- Work order management
- Invoice processing
- Credit card processing
- Customer service
- Warranty verification
- Field technician dispatch
- Data reporting
- Time management
- Microsoft Office Suite
Timeline
Service Administrator
Pape Machinery
08.2020 - Current
Sales Associate
IMS Barter
06.2017 - 03.2020
High School Diploma -
Rancho Cotate High School
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