Summary
Overview
Work History
Education
Skills
Skills
Certification
References
Timeline
Generic

Catie Cunningham

Cobourg,ON

Summary

Highly skilled Bartender/Supervisor with comprehensive experience in overseeing bar operations and managing staff. Strengths include the ability to create innovative drink recipes, implement effective cost controls and maintain highest standards of customer service. Notable for elevating business success through hands-on leadership and direct training of team members. Known for contributing positively to work environment with proactive demeanor and problem-solving skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Bartender/Supervisor

Boston Pizza
07.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Resolved customer complaints promptly to maintain a positive bar environment.
  • Managed employee performance through coaching, counseling, mentoring and disciplining as needed.
  • Trained new bartenders on proper alcohol handling techniques and customer service etiquette.

Administrative Clerk

Transervice Logistics
03.2023 - 03.2025
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Input data and processed system change to generate accurate reports.
  • Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.

Assistant General Manager

Boston Pizza
09.2021 - 10.2022
  • Resolved employee issues, and customer complaints
  • Ensured restaurant was up to standards in cleanliness and performance wise
  • Developed full training on serving and bartending along with the knowledge required
  • Managed a full team in various job areas throughout all phases of job/task completion
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel
  • Mentored Staff to enhance skills and achieve daily goals, using hands-on and motivational leadership
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Trained new employees on proper protocols and customer service standards.

Assistant Manager

Dairy Queen
02.2016 - 09.2021
  • Inspected Cleanliness, organization and safety of workspace after every shift
  • Planned and prepared workflow schedules, delegating tasks for more than a 25 person staff
  • Assisted General Manager in evaluating employee performance and cultivating improvement initiatives
  • Improved efficiency and productivity by implementing organization systems for financial reports

Education

Durham College

Skills

  • Onboarding and Training
  • Performance management
  • Staff training
  • Conflict resolution
  • Time management
  • Bartending expertise
  • Work task assignments
  • Crew management and scheduling
  • Inventory management
  • Team building and management
  • Communication and customer service
  • Administrative support
  • Problem resolution
  • Team training and development
  • Customer Service
  • Complex Problem-Solving
  • Credit and Cash Transactions

Skills

  • Safe Food Handling Procedures
  • Supply and Inventory Maintenance
  • Safe Serving Knowledge
  • Liquor Law Compliance
  • Serving and Bussing

Certification

  • Smart Serve Certified
  • Better Beer Training Certified

References

References available upon request.

Timeline

Bartender/Supervisor

Boston Pizza
07.2024 - Current

Administrative Clerk

Transervice Logistics
03.2023 - 03.2025

Assistant General Manager

Boston Pizza
09.2021 - 10.2022

Assistant Manager

Dairy Queen
02.2016 - 09.2021

Durham College

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Catie Cunningham