Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Catia Bonifacio

Saint-Leonard

Summary

Dedicated customer service professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks . Responsible, punctual and productive professional when working with little to no supervision.

Overview

9
9
years of professional experience

Work History

Cashier

Marco Sandwich
12.2023 - 09.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Cashier

Laura Secord
06.2021 - 07.2023
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Stay at Home Mom

Parental Leave
10.2019 - 06.2021

Parental Leave

  • Took time off to care for and raise a chi

Dental Receptionist

Dr. Harvey Hirsh
03.2016 - 09.2019
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.

Education

Highschool

John F Kennedy
Montreal, QC
06.1994

Skills

  • Phone and email etiquette
  • Dental terminology
  • Excellent multitasking capability
  • Appointment scheduling
  • Patient documentation
  • Records management
  • Treatment room setup
  • Patient scheduling
  • Payment processing
  • Incoming call reception
  • Language fluency English French Italian
  • Friendly and outgoing
  • Verbal and written communication
  • Customer service
  • Cash handling
  • Adaptable and flexible

Languages

English
Native or Bilingual
French
Full Professional
Italian
Native or Bilingual

Timeline

Cashier

Marco Sandwich
12.2023 - 09.2024

Cashier

Laura Secord
06.2021 - 07.2023

Stay at Home Mom

Parental Leave
10.2019 - 06.2021

Dental Receptionist

Dr. Harvey Hirsh
03.2016 - 09.2019

Highschool

John F Kennedy
Catia Bonifacio