Catia Alves
Toronto,ON
Summary
Highly motivated individual with a strong background in customer service and relations, as both a Cashier and Cosmetician with a passion for delivering excellent customer service. Excelled in enhancing customer satisfaction through exceptional assistance and empathy. Skilled in problem-solving, active listening and communication.
Overview
4
4
years of professional experience
Work History
Cashier
Shoppers Drug Mart
11.2015 - 09.2018
- Greeting customers.
- Operating cash register.
- Answering phone calls assisting costumers with their needs, transferring calls to needed department
- Maintaining and cleaning designated areas
- Restocking and organizing merchandise in front lanes.
- Assisting customers with returns, refunds and resolving transaction issues.
- Resolving customer complaints.
Cosmetician
Shoppers Drug Mart
07.2014 - 11.2015
- Greeting costumers.
- Helping costumers find products best for their needs.
- Merchandising.
- Preparing displays and set up promotions as directed by the cosmetics manager.
- Operating cash register.
Education
Yorkdale Adult Learning Centre
North York, ONSkills
Customer Service
Customer Assistance
Patience and Empathy
Time management skills
Cleaning and sanitizing
Customer Relations
Timeline
Cashier
Shoppers Drug Mart
11.2015 - 09.2018
Cosmetician
Shoppers Drug Mart
07.2014 - 11.2015
Yorkdale Adult Learning Centre