CathyLynn OGNIBENE
Niagara Falls
Summary
Dynamic and highly reliable professional with extensive experience in customer service at Adda Kitchen. Proven ability to enhance guest satisfaction through strong multitasking and effective communication. Developed training programs and maintained high standards of service, fostering loyal clientele and ensuring seamless operations in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Bartender
Adda Kitchen
Niagara Falls, ON
04.2025 - Current
- Delivered a wide variety of beverages efficiently to enhance customer satisfaction during peak service periods.
- Ensured bar area remained clean and organized to support seamless service delivery.
- Developed and delivered comprehensive training programs for new employees to ensure adherence to drink preparation and customer service protocols.
- Monitored inventory levels and replenished supplies to support uninterrupted business operations.
- Interacted with customers to ensure outstanding service, promoting repeat business opportunities.
- Executed cash management responsibilities to uphold financial accuracy and integrity at end of each shift.
- Oversaw opening and closing operations by generating sales reports. Managed cash drawer preparation and inventory checks to ensure smooth shift transitions. Facilitated effective team handovers by organizing shift setups.
- Managed bar operations by efficiently opening and closing according to established protocols, maintaining a prepared environment for service.
- Maintained an orderly and hygienic workspace to support compliance with health and safety regulations.
- Fostered strong customer relationships by consistently providing outstanding service and initiating friendly interactions.
- Ensured bar remained organized and fully stocked to fulfill customer demands.
- Executed protocols for alcohol awareness to ensure responsible guest consumption.
Homemaker Aide
Community Support Services
Niagara Falls, ON
04.2022 - Current
- Assisted clients with daily living activities, enhancing comfort and independence.
- Provided compassionate support to individuals, fostering positive relationships and trust.
- Implemented effective communication techniques to address client needs and concerns.
- Maintained a clean and organized environment to promote health and safety standards.
- Developed personalized care plans based on individual preferences and requirements.
- Addressed client household needs with meal preparation, housekeeping and transportation.
- Completed dusting, washing dishes, laundry, and vacuuming for patients.
- Provided companionship and emotional support to enhance mood and quality of life.
Security Officer
Paladin Security Group
St. Catharines, ON
10.2019 - 04.2021
- Collaborated with kitchen staff to coordinate food and beverage pairings effectively.
- Implemented new cocktail recipes, enhancing menu offerings and customer satisfaction.
- Resolved customer complaints promptly, ensuring positive dining experiences for guests.
- Served high customer volumes during special events, nights, and weekends.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Bartender
Wingz N Thingz
Niagara Falls, ON
10.2024 - 12.2025
- Collaborated with kitchen staff to coordinate food and beverage pairings effectively.
- Implemented new cocktail recipes, enhancing menu offerings and customer satisfaction.
- Resolved customer complaints promptly, ensuring positive dining experiences for guests.
- Served high customer volumes during special events, nights, and weekends.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Secretary
NCDSB
Niagara Falls, ON
03.2021 - 06.2023
- Managed scheduling and appointment coordination for administrative staff.
- Assisted in organizing meetings and preparing necessary documentation.
- Maintained electronic filing systems to ensure accurate record-keeping.
- Supported communication efforts by drafting internal memos and reports.
- Handled incoming correspondence and directed inquiries to appropriate personnel.
- Provided customer service support by addressing inquiries from students and parents.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
Medical Office Assistant
Pain Care Clinic
St. Catharines, ON
10.2020 - 05.2022
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted with patient intake processes, ensuring accurate data entry and documentation.
- Coordinated communication between patients and healthcare providers, enhancing service delivery.
- Processed insurance claims and verified patient coverage details for seamless billing operations.
Education
Medical Office Assistant
Trillium College
St. Catharines, ON06.2020
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Languages
English
Full Professional
Timeline
Bartender
Adda Kitchen
04.2025 - Current
Bartender
Wingz N Thingz
10.2024 - 12.2025
Homemaker Aide
Community Support Services
04.2022 - Current
Secretary
NCDSB
03.2021 - 06.2023
Medical Office Assistant
Pain Care Clinic
10.2020 - 05.2022
Security Officer
Paladin Security Group
10.2019 - 04.2021
Medical Office Assistant
Trillium College