Cathy Zamora
Pareto
Saint John,Canada
1
Language
17
years of professional experience
Experienced customer service representative and merchandiser/demonstrator with several years of assisting the public in their retail choices and promoting products. Provided customer service that ensured repeat customers in major retail and grocery stores.
Work History
Merchandiser/Casual
- Demonstrated IPhone application to customers
- GoBee
- New product demonstrations
- Launch
- Brand Ambassador – Assisted customers in discovering and enjoying new products
- Provided customer experience by offering samples while sharing key messages
- Summerhill
- Holiday Light Exchange – customers traded old Christmas lights for new LED lights
- Market Force
- Completed trailer checks on newly released movies
- Assembled displays in theater
Customer Service Professional
10 Years- Greeted clients in a personalized, friendly and inviting manner
- Scheduled appointments
- Matched clients with the best suited tax professional for their needs
- Handled client tax files to ensure all current and future needs are met
- Prepared tax refunds for clients
- Ensured complete confidentiality of clients
- Worked at a fast pace, prioritized tasks to meet time sensitive deadlines
- (seasonally)
Visual Merchandiser
3 Years- Received and displayed garden centre products at major retail chain stores
- Tagged and signed merchandise
- Maintained and cared for plant material
- Used judgment and horticultural knowledge when caring for plants for retail sale
- (seasonally)
Merchandiser/Product Educator
4 Years- Educated consumers on lawn and garden care
- Conducted seminars, promotional events and in store demonstrations
- Received stock
- Created displays
Interior Greening Manager
5 Years- Maintained interior and exterior greeneries at all Irving locations
- Planted and pruned greenery
- Worked within offices requiring confidentiality and customer service skills
- Created special occasion floral designs (holidays and special events)
Coordinator/Administrative Assistant
6 Years- Provided administrative duties for various community enrichment programs
- Performed scheduling of participants for classes
- Maintained computers
- Organized classes with participants from Social Development and communicated with Case Manager on progress and attendance
- Operated various office equipment
Education
Brunet Certified Courses - Microsoft Office Suite/Project Management/Basic Psychology
Horticulture Technician Certification
High School Diploma
Skills
Reliable and punctual
Friendly and outgoing
Stock rotation
Pricing and shelf labeling
Active listener
Languages
English
Professional Working
Timeline
Visual Merchandiser
BTN Atlantic
01.2013 - 01.2016Read More
Merchandiser/Product Educator
Scott’s Miracle Grow
01.2012 - 01.2016Read More
Customer Service Professional
H&R Block
01.2007 - 01.2017Read More
Interior Greening Manager
Studio House Enterprises (Jean Irving)
01.2006 - 01.2011Read More
Coordinator/Administrative Assistant
YMCA Saint John
01.2000 - 01.2006Read More
Blackville High School
High School Diploma
Read More
Agricultural Research Station
Horticulture Technician Certification
Read More
Brunet Certified Courses from Microsoft Office Suite/Project Management/Basic Psychology
Read More
Merchandiser/Casual
Pareto
Read More