Cathy Wilson
Calgary,AB
Summary
Talented Inside Sales Representative successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
Overview
15
15
years of professional experience
Work History
Inside Sales Representative
TVC Canada A Division Of Wesco
07.2014 - Current
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Used CRM software to maintain detailed contact logs and account records.
- Monitored industry news and trends to stay up-to-date on competitive landscape.
- Set up new accounts, established customer credit and set up payment methods.
- Increased Sales by 10%, increased margins by 4%.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Developed, maintained and utilized diverse client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices, terms of sales and service agreements.
Distribution Associate
Mac Tools
10.2008 - 04.2014
- Received loads, checked merchandise.
- Order stock for store and backorders.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Sales support for mechanics, on site.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
Education
Applied Bookkeeping - Bookkeeping Specialty
Douglas College
New Westminster, BC06.2007
Skills
- Customer Service
- Compelling Presentations
- Attention to Detail
- Salesforce CRM
- Organized and Efficient
- Product Knowledge
- Payment Processing
- Revenue Growth
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Inside Sales Representative
TVC Canada A Division Of Wesco
07.2014 - Current
Distribution Associate
Mac Tools
10.2008 - 04.2014
Applied Bookkeeping - Bookkeeping Specialty
Douglas College