Overview
Work History
Education
Skills
Timeline
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Cathy Watson

Sunderland,ON

Overview

21
21
years of professional experience

Work History

Team Leader

McDonalds
02.2009 - 10.2011
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.

Waitress Supervisor

Best Western Sword Motor Inn
05.1990 - 08.2008
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Greeted new customers, discussed specials, and took drink orders.
  • Supervised server staff and simultaneously served personal section of tables.
  • Trained staff members on use of POS system.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.

Education

Machinist -

Durham College
Oshawa, ON
10.1987

Skills

  • Account Management
  • Safety Processes
  • Overseeing Daily Activities
  • Issue Resolution
  • Staff Training
  • Analytical Thinking

Timeline

Team Leader

McDonalds
02.2009 - 10.2011

Waitress Supervisor

Best Western Sword Motor Inn
05.1990 - 08.2008

Machinist -

Durham College

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Cathy Watson