Cathy Tiesters
Willingdon,AB
Summary
I am a highly motivated, professional, organized individual, with great customer service skills. I feel that my many years of experience working in various departments in the grocery industry would be a tremendous asset to your business.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
23
23
years of professional experience
Work History
Price Change
Save On Foods
12.2000 - 08.2023
- Labeled shelves and products correctly for easy identification by staff and customers
- Printing and hanging labels for weekly flyer
- Sign packages
- Participated in training new employees on stocking procedures and safety practices
- Conducted price changes and markdowns as directed by management
- Assisted customers in finding products and provided information on merchandise
- Adapted rapidly to new store layouts and stocking procedures after updates or renovations
- Utilized handheld devices for inventory management tasks, enhancing productivity
- Cleaned display cases, shelves and aisles regularly to keep store professional and customer-ready
- Promoted item sales by updating signs and directing customers to target products
Cash Office / Payroll / Office Administration Assistant
Save On Foods
12.2000 - 08.2023
- Managed accounts payable and receivable activities to ensure timely payment processing and cash flow management
- Monitored budget expenditures and reported discrepancies to management
- Managed payroll processing, including calculating hours, taxes, and issuing checks
- Maintained confidentiality of sensitive information as per company policy
- Assisted in onboarding new employees by organizing orientation materials
- Reviewed documents for accuracy before submission or filing
- Provided customer service by addressing concerns and offering solutions
- Handled incoming calls and emails, providing prompt responses to inquiries
- Operated standard office equipment such as printers, copiers, and fax machines
- Took accountability for completing required administrative paperwork and business administration duties
- Responded to customer inquiries via email and telephone
- Maintained discretion and integrity in dealing with confidential and sensitive data
- Input data and information into databases for tracking purposes
- Proofed documents and organized records, reports and files
- Answered telephone calls, took messages and distributed messages to appropriate personnel
- Supported office staff and management with errands, deliveries and appointment setting
- Documented payments and expenses to keep financial records current
- Put cash drawers in tills in the morning
- Daily bank deposit
- Daily safe balancing
- Daily and weekly payroll
- Inputting new hires information into the system
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Performed research to collect and record industry data.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Magazine and Book Merchandiser
Save On Foods
12.2000 - 08.2023
- Changed displays to promote new product launches and reflect seasonal themes
- Monitored inventory levels and managed product rotations for store availability
- Rotated stock, cleaned displays and priced merchandise on assigned plan-o-grams
- Utilized space efficiently to maximize product exposure within display areas
- Replaced outdated or damaged displays with new setups to keep the store looking fresh
- Received and put out magazines and books once a week at tills and magazine / book aisle
- Inspected merchandise for quality and arranged proper display location on floor.
- Verified products appeared at correct locations in proper quantities.
Cashier / Cashier Trainer / Lead Customer Service Representative
Save On Foods
12.2000 - 08.2023
- Processed cash register transactions on POS and provided correct change
- Accepted checks, debit and credit cards, and gift certificates in line with company policy
- Maintained high customer satisfaction levels by going extra mile to personalize service
- Adhered to cash handling policies and procedures
- Maintained clear checkout area for tidy presentation
- Returned non-purchased products to shelves, maintaining strong visual merchandising
- Resolved conflicts with customers and looked for opportunities to improve satisfaction
- Provided customers with outstanding customer service exceeding store expectations
- Promoted store loyalty programs, credit cards and protection plans to guests
- Answered questions regarding special and seasonal products
- Received feedback and complaints while demonstrating exceptional customer service
- Greeted customers with prompt and friendly service
- Kept up high pace to minimize customer wait times at checkout
- Cleaned and sanitized checkouts and other high-touch surfaces
- Assisted customers with locating hard-to-find items
- Maintained knowledge of current products and proper pricing
- Kept up-to-date with current promotions and store policies to provide accurate information to customers
- Maintained cleanliness and organization of checkout area to promote a positive shopping experience
- Assisted customers in finding products and provided recommendations when necessary
- Diligently reported any counterfeit currency or suspicious transactions to supervisors
- Suggested additional products or services based on customer purchase
- Paid attention to surroundings to best serve customers and prevent shrink
- Monitored inventory levels at checkout area and restocked items as needed
- Processed transactions quickly and accurately to ensure customer satisfaction
- Liaised with the management team regarding any operational issues or shortages at the checkout area
- Resolved customer complaints with a calm and professional demeanor
- Collaborated with team members to meet sales targets and promote special deals or loyalty programs
- Adapted quickly to new technology or changes in payment processing systems
- Maintained confidentiality of customer transactions and personal information as per company policy
- Trained new cashiers on point-of-sale systems, customer service techniques, and store policies
- Conducted regular cleaning tasks to ensure a hygienic work environment
- Handled cash, credit, and debit payments while maintaining accuracy in cash drawer
- Verified identification for age-restricted purchases according to legal guidelines
- Managed time efficiently during peak hours to minimize customer wait times
- Used problem-solving skills to address discrepancies in pricing or product information
- Followed all company policies regarding handling of coupons, gift cards, and returns
- Selling Lotto (Certified in BC.)
- Main contact for ordering and lottery tickets
- In charge of monthly lotto inventory
- In charge of monthly tobacco inventory
- In charge of breaks and lunches for cashiers
Schedule Writer
Save On Foods
12.2000 - 08.2023
- Reviewed work in detail to correct factual errors and grammatical problems
- Writing schedules for Cashiers / Cash Office / Price Change / Deli / Bakery / Produce / Meat / Dairy / Receiving Departments
- Reviewing and scheduling employee vacations
- Reviewing requested time off and short term requested time off for employees
- Taking care of sick calls, and finding replacements for said sick calls
Education
High School Diploma -
Garibaldi Secondary School
Maple Ridge, BCSkills
- Teamwork Abilities
- Professionalism
- Adaptability and Flexibility
- Time Management
- Deadline Management
- Data Entry
- Multitasking
- Schedule Coordination
- Fantastic customer service
- Work well unsupervised
- Reliable and punctual
- Honest and Trustworthy
- Work great in a team environment
- Lotto certified (BC)
- Health and Safety trained
- Solid knowledge related to how a grocery store operates
Hobbies and Interests
- Drawing
- Horseback riding
Timeline
Price Change
Save On Foods
12.2000 - 08.2023
Cash Office / Payroll / Office Administration Assistant
Save On Foods
12.2000 - 08.2023
Magazine and Book Merchandiser
Save On Foods
12.2000 - 08.2023
Cashier / Cashier Trainer / Lead Customer Service Representative
Save On Foods
12.2000 - 08.2023
Schedule Writer
Save On Foods
12.2000 - 08.2023
High School Diploma -
Garibaldi Secondary School
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