Cathy Sum
Airdrie,AB
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2005
2005
years of professional experience
Work History
Small Business Owner
Self Employed
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
Front Office Administrative Assistant
Studio Studios Photography Ltd
Barrie, ON
05.1996 - 09.2004
- Developed positive relationships with clients through attentive service during initial contact points like reception desk interactions or telephone call handling.
- Safeguarded company information by maintaining strict confidentiality in all matters related to client accounts and internal operations.
- Enhanced office efficiency by organizing and maintaining filing systems, managing appointment schedules, and handling incoming phone calls.
- Contributed to a professional office environment by greeting visitors courteously and directing them to the appropriate personnel or resources.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Facilitated prompt resolution of customer complaints via email or phone communication leading to increased customer satisfaction ratings.
- Collaborated with various departments to ensure smooth daily operations, resolving administrative issues as they arose.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Monitored office supplies by checking inventory and placing orders.
- Managed document control processes by updating databases, scanning records, and archiving files for easy retrieval.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Certificate - RECA License
Sander School of Business
Vancouver, BCDiploma - Aesthetics
Ronaldo College of Aesthetics
Barrie, ON02.2014
Skills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Business growth and retention
- Customer service
- Decision-making
- Business management
- Inventory control
- Scheduling
- Administrative management
- Records organization and management
- Quality assurance
- Schedule management
- Delegating work
- Staff management
- Relationship building
Languages
English
Native or Bilingual
Timeline
Front Office Administrative Assistant
Studio Studios Photography Ltd
05.1996 - 09.2004
Small Business Owner
Self Employed
Certificate - RECA License
Sander School of Business
Diploma - Aesthetics
Ronaldo College of Aesthetics