Summary

Overview

Work History

Education

Skills

Languages

Timeline

Cathy Stefanova-Nugent

8 Thornton Crs Maple

Summary

Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences. Organized and reliable administrative professional with strong focus on efficiency and precision. Skilled in managing office tasks, coordinating schedules, and maintaining records with accuracy. Proficient in using office software and communication tools, always ready to support team goals and respond to changing needs.

Overview

years of professional experience

Work History

Secretary

Mega Interlock and Snow Removal

09.2020 - 06.2025

Assisted in maintaining filing systems to ensure efficient document retrieval.
Coordinated communication between manager and other employees to facilitate workflow and information sharing.
Utilized office software for data entry, report generation, and document preparation.
Provide customer services for the company as phone calls, online and in person
Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Entered data into system and updated customer contacts with information to keep records current.
Maintained confidentiality of sensitive information while handling administrative tasks.
Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.

Early Childhood Educator Assistant Bilingual

Le Petit Bateau Daycare

09.2017 - 06.2020

Supported lead educators in developing and implementing age-appropriate lesson plans.
Facilitated engaging learning activities to enhance children's cognitive and social development.
Assisted in maintaining a safe and nurturing classroom environment for diverse learners.
Observed and documented children's progress, contributing to individualized education plans.
Implemented daily routines that promoted positive behavior and emotional well-being among students.
Mentored new staff on classroom management techniques and instructional strategies.
Collaborated with parents to communicate student progress and address developmental concerns.
Created a nurturing and safe environment for children to grow emotionally, socially, and academically.
Established strong relationships with families through open communication channels and participation in school events.
Provided individualized support for children with special needs, enabling them to thrive in the classroom setting.

Administrative Assistant

In Home Services

04.2013 - 10.2016

Coordinated schedules and meetings, ensuring efficient time management for executives.
Streamlined office processes, enhancing workflow efficiency and reducing administrative delays.
Managed correspondence and communications, facilitating effective information flow across departments.
Developed and maintained filing systems, improving document retrieval speed and accuracy.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Bilingual Account Coordinator

Canon Canada Inc.

07.2004 - 12.2010

Coordinated communication between clients and internal teams to ensure project alignment.
Managed schedules and calendars for multiple accounts, optimizing workflow efficiency.
Developed and maintained strong client relationships through regular check-ins and feedback sessions.
Assisted in the preparation of proposals, presentations, and reports for client meetings.
Coordinated sales initiatives, ensuring alignment between client needs and company offerings.
Resolved customer inquiries efficiently, ensuring high satisfaction and prompt service delivery.
Trained new staff on best practices for customer interaction and system navigation to enhance team performance.
Provided bilingual support to diverse customer base, enhancing communication and satisfaction.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

Bilingual Customer Service Representative

Hewlett Packard Canada

07.2000 - 01.2004

Streamlined complaint resolution processes, improving response time and customer experience.
Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Communicated with management when customer issues escalated and worked to find resolutions.
Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
Built relationships with customers to encourage repeat business.
Provided language translation services for customer service inquiries.
Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.