Cathy Senis
Dollard-des-Ormeaux
Summary
Accomplished Regional Performance Manager with a proven track record at Safe-Guard Canada, specializing in enhancing dealer engagement and performance through targeted training programs. Expert in relationship building and fluent in French & English, I excel in fostering communication between OEMs and dealers. My approach has significantly improved business office profitability and dealer satisfaction.
Overview
16
16
years of professional experience
Work History
Regional Performance Manager
Safe-Guard Canada
12.2014 - Current
- Enhance dealer engagement through training programs and workshops for sales and business office.
- Conduct monthly performance reviews identifying strengths and areas for growth.
- Lead quarterly performance reviews, setting attainable goals based on individual strengths and business needs.
- Build strong relationships with dealer principals ensuring effective communication across all levels of organization.
- Train service staff on warranty claim process.
- Facilitate communication between OEM and dealer ensuring timely resolution of outstanding claims.
- Onboard new business managers
Business Manager
Audi Prestige
07.2008 - 09.2013
- Meet clients to guide them through their financing options.
- Ensure clients understood available products available, such as service contract, warranties, and other ancillary options.
- Coordinated deliveries, ensuring a smooth and professional customer experience.
Education
Business Management
Concordia University
Montreal, QCSkills
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Relationship building
- Fluent French & English
- PowerPoint Presentation
- Microsoft Excel
- Microsoft Office Suite
Accomplishments
- Increased ancillary & VSC sales in my territory 26% by consistently delivering targeted training session and conducting meetings with dealers to enhance product knowledge, improve sales techniques and increase profit to dealer.
- Received Outstanding service award from Safe-Guard in 2022
Languages
English
Native or Bilingual
French
Native or Bilingual
Interests
- Hiking
- Yoga
- Gym Workouts
- Cooking
- Crafting and DIY Projects
Timeline
Regional Performance Manager
Safe-Guard Canada
12.2014 - Current
Business Manager
Audi Prestige
07.2008 - 09.2013
Business Management
Concordia University
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