Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cathy Robidoux

Winnipeg

Summary

Resourceful and experienced worker offering expertise in customer service, sales. Detail-oriented team player with strong organizational skills. Recently retired but looking for part time/seasonal work.

Overview

23
23
years of professional experience

Work History

Receptionist/Executive Assistant

Coghlan's Ltd
02.2014 - 02.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with planning office events and meetings for smooth execution.
  • Managed executive calendars, scheduling meetings and appointments.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.

Automotive Service Advisor/Receptionist

Discovery Automotive
07.2001 - 07.2013
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
  • Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
  • Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
  • Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
  • Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
  • Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
  • Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
  • Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.

Education

High School Diploma -

Kildonan-East Collegiate
Winnipeg, MB

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Customer/Client relations
  • Strong Communication Skills
  • Exceptional customer service

Languages

English
Native or Bilingual

Timeline

Receptionist/Executive Assistant

Coghlan's Ltd
02.2014 - 02.2024

Automotive Service Advisor/Receptionist

Discovery Automotive
07.2001 - 07.2013

High School Diploma -

Kildonan-East Collegiate

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Cathy Robidoux