Cathy Powell
Milton,ON
Summary
At Manheim Canada/Cox Automotive, I spearheaded process optimizations, enhancing performance and slashing lead times, which skyrocketed customer satisfaction. My knack for operational efficiency and exceptional client relations fortified our commercial success. Through strategic leadership and a focus on employee mentorship, I cultivated a team adept in both problem-solving and superb time management.
Overview
16
16
years of professional experience
Work History
National Commercial Operations Manager
Manheim Canada/ Cox Automotive
11.2007 - 03.2024
- Optimized processes for enhanced performance and reduced lead times.
- Increased customer satisfaction with consistent delivery of high-quality services.
- Improved commercial efficiency by streamlining operations.
- Established positive and effective communication among staff and clients, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with clients.
- Developed and implemented strategies and processes to maximize customer satisfaction.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
Lake of Two Mountains High
Montreal, QC06-1996
Skills
- Customer service
- Problem-solving
- Operational efficiency
- Process improvement strategies
- Employee motivation
- Superb time management skills
- Client relations
- Operations management
- Inventory management
Languages
English
Native or Bilingual
French
Professional Working
Timeline
National Commercial Operations Manager
Manheim Canada/ Cox Automotive
11.2007 - 03.2024
High School Diploma -
Lake of Two Mountains High
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