Cathy O'Brien

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Supported team members in maintaining store presentation standards and promotional displays.
• Observed cash handling procedures to ensure accuracy and compliance with company policies.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Hired, trained and mentored new staff members. As well as did the hiring and training of management and staff for new locations.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective stock rotation.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Managed financial aspects of store operations, including budget planning, reconciling daily transactions,and accurate record-keeping .
• Engaged with customers to build rapport and encourage repeat business through excellent service skills.

• Supervised daily operations, ensuring efficient workflow and optimal store performance.
• Trained and mentored team members on customer service best practices and sales techniques.
• Resolved customer complaints effectively, enhancing satisfaction levels and fostering repeat business through exceptional service experiences.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic and visually appealing merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Provided support to store manager in budgeting processes, helping maintain financial goals and accountability.

The Social Boutique Halifax

• Created awareness of our non-profit cause, Dress For Success Halifax
• Responsible for opening and closing the shop
• Helped ladies build their wardrobes
• Attended The Power of the Purse Women’s Conference to further public awareness

• In the absence of the Store Manager; supervised staff in a high-volume retail location
• Repeatedly met or exceeded sales targets year over year
• Consistently maintained a high standard of customer service; developed a large volume of repeat business
• Responsible for creating fashion forward merchandise presentations within corporate guidelines
• Promptly & professionally resolved customer concerns
• Trainer/Coach of new and existing sales staff; maintaining a high individual & store performance level
• Responsible for choosing outfits representing fashion trends for various charity fashion shows
• Coordinated annual inventory count with Store Manager

• Provided customer service and dealt with day to day small business challenges
• Maintained inventory, and researched products that would appeal to the customer’s immediate needs
• Maintained daily accounting, cash flow and bank deposits
• Ran monthly reports for accounting purposes, which required deadlines that had to be observed.