Cathy Nosler
San Marcos
Summary
Dedicated customer care professional with a strong focus on meeting and exceeding customer expectations through industry-leading support. Experienced in handling various customer interactions, including calls, online requests, and emails, with exceptional problem-solving, multitasking, and research abilities. Background in high-volume customer care roles, demonstrating a diligent approach to outstanding service. With over 32 years of customer support experience, developed a strong aptitude for working independently in remote environments. Skilled in actively listening to both internal and external customer needs, ensuring quality standards are met, and staying up-to-date on product and service updates. Known for highly empathetic and supportive nature, thrives as a valuable team player.
Overview
32
32
years of professional experience
Work History
Sr. Customer Care
Henry Schein Orthodontics
03.2020 - 11.2024
- Internal/external calls
- Assisted Dentists/Orthodontics in submitting scans/patient images to create clear aligners (braces)
- Constant communication through calls, emails to answer technical question with assistance of the onsite orthodontist
- Multitasking is a must with order entry of 50+ cases, customer follow up emails
- Provided credits/rebills to external customers
- Worked with outside representatives in meeting goals, customer audits any many questions
- ERP (Macola/QAD), Salesforce and TEAMS experienced
Customer Care
Breg Inc.
02.2016 - 09.2019
- Fast, friendly and knowledgeable service for routine questions and service complaints
- 50+ calls daily
- 70+ entered orders daily
- ERP (Oracle)
- Receives, records and accurately entered orders by phone, fax and email
- Orthopedics products support to customers, patients and sales representatives
- Worked closely with sales, customer care to see that orders are processed, shipped in a timely manner
- Create/process returns and complaint documentation
- Create/processed credits/rebills
Sr. Customer Care
Enovis (Donjoy)
06.1992 - 12.2015
- Addressed orthopedic customer inquiries and resolved complaints
- 80+ calls answered daily
- 70+ orders processed daily
- ERP (JDE/Oracle)
- De-escalated customer issues with proven conflict mediation and problem solving
- Corresponded with Credit, product managers, shipping team and sales to build and implement successful solutions to customer concerns
Education
High School Diploma -
Vista High School
VistaSkills
- Customer relations
- Work ethic and integrity
- Conflict Resolution
- New accounts admin
- Documentation and reporting
- Trainer for new CC reps
- Self-management
- Salesforce/TEAMS
- Results driven
- Credits/rebills
- Complaint handling
- Well-organized
- Call center experience
- Customer service background
Timeline
Sr. Customer Care
Henry Schein Orthodontics
03.2020 - 11.2024
Customer Care
Breg Inc.
02.2016 - 09.2019
Sr. Customer Care
Enovis (Donjoy)
06.1992 - 12.2015
High School Diploma -
Vista High School
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