Cathy Murdoch
Maple Ridge,BC
Summary
Dedicated, dependable, detail orientated, organized team player with strong business acumen and eager to learn. Has strengths in customer service, people training and development and HR tasks along with financial growth. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
34
34
years of professional experience
Work History
Area/District Manager
Soul Foods Group
08.2005 - 04.2024
- Coached and developed talent pipeline and bench plan
- Provided day to day leadership and support to restaurant managers and teams
- Drive sales and profitability through improved financial performance
- Developed and implemented strategic plans for territory growth
- Elevated team productivity using practical training and motivational strategies
- Sustained high customer satisfaction rates with problem resolution and feedback loops
- Evaluated marketing potential for store locations using statistical data
- Developed and controlled sales programs through staffing and training initiatives
- Identified key performance indicators KPIs to track success in assigned territories
- Conducted regular performance reviews to assess individual and team progress towards goals
- Monitored employee compliance with company standards, protocols, safety guidelines, or regulations
- Trained new Area Managers on company policies, procedures, products, services, and best practices
- Delivered presentations to senior leadership regarding territory performance updates and recommendations for improvement
- Responsible for forecasting, ordering products for new launches for entire BC market
- First point of contact for all HR aspects including performance management, employee investigations, collective agreement compliance, grievance processes
- Handled confidential matters with discretion to maintain workplace and employee privacy
- Offered guidance and counseling to managers and employees regarding recruitment, employee performance and complaint investigation
- Resolved conflicts through positive and professional mediation
- Conducted performance reviews and provided feedback to employees for career development
- Coordinated and led new hire orientations and benefits meetings
- Supported development and implementation of progressive discipline process and corrective action determination
- Implemented employee training programs to enhance productivity and job satisfaction
- Facilitated conflict resolution between employees to promote positive work environment
- Maximized employee satisfaction and reduced turnover with motivational strategies and enhanced training.
Field Training Manager
priszm brandz(KFC/Taco Bell/Pizza Hut)
03.2000 - 08.2005
- Responsible for 110 restaurants in Western Canada for company and franchisee locations
- Created National training program for business improvement. Adopted by 2 other countries(Africa and UK)
- Developed forward-thinking training programs based on current and expected business demands mixed with leadership and hard skills training programs
- Maximized success of each training initiative by creating or selecting effective training materials utilizing varying instructional approaches
- Optimized training programs with retrospective evaluations of training course success combined with employee and instructor feedback
- Monitored employee performance to ensure successful application of new skills in workplace
- Analyzed feedback from participants to make improvements to future training sessions
- Developed and implemented training programs for employees
- Communicated regularly with senior management regarding progress on key performance indicators related to employee development
- Kept programs in alignment with current company training demands by regularly assessing employees and business objectives
- Presented information in variety of formats, including lectures, group discussions, and hands-on demonstrations
- Coordinated logistics for training events, including scheduling and room setup
- Responsible for planning, coordinating travel
- Educated employees using classroom training, demonstrations and on-the-job training
- Analyzed training needs to develop new training programs or modify and improve existing programs
- Taught instructors how to engage training participants and improve learning.
Restaurant General Manager
Tricon Global Restaurants
11.1993 - 03.2000
- Accountable for overall business operations and financial results
- Sought to improve business operations continuously through team training and development, customer engagement and marketing strategy
- Maintained compliance with health code and sanitation requirements
- Responded to guest concerns and complaints to achieve positive resolution
- Demonstrated leadership, exemplary customer service and friendly, professional demeanor
- Recruited, trained and mentored new staff to deliver top-quality customer service
- Fostered positive work culture by promoting teamwork and open communication among staff members.
Assistant Restaurant General Manager
White Spot Ltd
08.1990 - 11.1993
- Maintained strict budget levels through effective labor and inventory cost controls
- Upheld customer service standards with staff training and handling escalated service and food quality issues
- Completed weekly and monthly inventories of food and other supplies
- Trained new employees in various roles, including servers, cooks, and hosts
- Supervised and coordinated daily operations of restaurant
- Supported restaurant manager by enforcing policies and working with employees to close skill gaps.
Skills
- Team Leadership/Performance Management
- Coaching and Mentoring
- Conflict Resolution
- Multitasking/Time Management
- Problem-Solving
- Teamwork and Collaboration
- Self Motivation
- Business Development
- Organizational Skills
Languages
English
Timeline
Area/District Manager
Soul Foods Group
08.2005 - 04.2024
Field Training Manager
priszm brandz(KFC/Taco Bell/Pizza Hut)
03.2000 - 08.2005
Restaurant General Manager
Tricon Global Restaurants
11.1993 - 03.2000
Assistant Restaurant General Manager
White Spot Ltd
08.1990 - 11.1993
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