Cathy Malloch
Calgary,AB
Summary
Dynamic individual with hands-on experience working as a team member and talent for building relationships. Brings strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions to every new experience.
Overview
27
27
years of professional experience
Work History
Administrative Coordinator/Business Co-Owner
Canadian Tire
07.2023 - Current
- Complete bi-weekly payroll for 38 employees.
- Management of all WCB payments and claims.
- Regulate and maintain a safe work environment through safety protocols and best practices.
- Delegates tasks to administrative support staff to organize and improve office efficiency.
- Assist in cost reduction initiatives, budget management, and record-keeping practices.
- Resolves issues through active listening and open-ended questioning,
- Assist and motivate employees with implantation of their work goals.
- Promoting an inclusive workplace environment that values diversity, collaboration, and continuous learning.
Administrative Coordinator/Business Co-Owner
Malloch's No Frills
11.2007 - 02.2018
- Completed bi-weekly payroll for 140 employees.
- Executed weekly payment collections, AP/AR, deposits, and recordkeeping.
- Established Health and Safety protocols and employee health and safety team.
- Created lasting relationships with key stakeholders such as employees, vendors, industry associations, and local communities to bolster the company's reputation in the marketplace.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities. As well as negotiating contracts for more advantageous terms
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Rehabilitation Equipment Consultant
Ontario Wheelchair Inc.
09.2006 - 10.2007
- Collaborated with clients, client's families and Physio/ Occupational Therapist in determining best medical mobility equipment for client's needs.
- Understanding of one's physical limitations/disabilities and how they can be supported through a physical mobility aid.
- Self educating and maintaining solid knowledge base of current rehabilitation equipment on market.
- Management of promoting and managing client base.
- Provided support to clients by attentive communication and empathetic understanding.
National Account Sales Associate
Future Mobility
10.2002 - 07.2005
- Educated and promoted medical mobility equipment at a manufacture level across Canada to vendors, hospitals, nursing homes and physio/occupational therapists.
- Provided exceptional customer service, addressing concerns and resolving issues for customers.
- Developed customized sales presentations.
- Participated in relevant trade shows or conferences to represent company while staying informed about developments or trends impacting industry.
- Organized networking events that fostered connections with potential clients and reinforced existing relationships with current customers.
- Maintained comprehensive knowledge of industry developments and product offerings, positioning company as a trusted resource for clients.
Rehabilitation Equipment Consultant
Ontario Wheelchair Inc
04.2001 - 10.2002
Developmental Support Worker
Orillia Association for Community Living
08.2000 - 04.2001
- Supported adult clients with disabilities through customized day programming and work opportunities.
- Displayed compassionate care and assisted clients' with daily tasks.
- Encouraged healthy lifestyle choices to clients through guidance and participation in physical activities together.
- Contributed to team meetings by sharing insights, successes, and challenges.
- Developed strong relationships with clients' families, providing regular updates on progress and wellbeing.
- Developed and implemented individualized treatment plans for clients.
Developmental Support Worker
Listowel Association for Community Living
06.1998 - 02.2000
- Assisted clients with daily living needs/activities to maintain self-esteem and general wellness in their home and work placements.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, regular daily activities and entertainment events.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Documented clients' progress and activities in accordance with agency policies and procedures.
Developmental Support Worker
Wellington Community Mental Health
06.1997 - 09.1999
- Supported eleven-year old boy with Down's syndrome in summer day program in his community. As well, worked with three-year old boy, developing language and social skills in his home.
- Developed strong relationships with clients' families, providing regular updates on progress and wellbeing.
- Contributed to team meetings by sharing insights, successes, and challenges, fostering a collaborative approach to client support.
Education
Developmental Services Worker
Humber College
Toronto, ON06.1999
Skills
Individualized Support Planning
Disability Awareness
Relationship Building
Positive Reinforcement
Teamwork and Collaboration
Adaptability and Flexibility
Documentation And Reporting
Client Advocacy
Timeline
Administrative Coordinator/Business Co-Owner
Canadian Tire
07.2023 - Current
Administrative Coordinator/Business Co-Owner
Malloch's No Frills
11.2007 - 02.2018
Rehabilitation Equipment Consultant
Ontario Wheelchair Inc.
09.2006 - 10.2007
National Account Sales Associate
Future Mobility
10.2002 - 07.2005
Rehabilitation Equipment Consultant
Ontario Wheelchair Inc
04.2001 - 10.2002
Developmental Support Worker
Orillia Association for Community Living
08.2000 - 04.2001
Developmental Support Worker
Listowel Association for Community Living
06.1998 - 02.2000
Developmental Support Worker
Wellington Community Mental Health
06.1997 - 09.1999
Developmental Services Worker
Humber College
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