Cathy Mackey
Dryden,Canada
Summary
Highly-motivated professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Phlebotomist
LifeLabs
Dryden, Canada
08.2023 - Current
- Greeted patients and data entered their requisitions.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Verified patient information prior to specimen collection.
- Assisted in the training of new phlebotomists.
- Maintained accurate records of collected specimens and test results.
- Prepared specimens for transport to external laboratories.
- Educated patients on proper blood draw techniques.
Customer Service Representative
Nordia Canada
Petawawa, Canada
01.2023 - 06.2023
- Answered incoming calls in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
Store Cashier
Canex
Petawawa, Canada
05.2022 - 01.2023
- Communicated effectively with coworkers to ensure smooth operations during shifts.
- Processed return items in accordance to store policy.
- Verified customer ID for alcohol, tobacco and lottery purchases.
- Processed cash, check, and credit card transactions accurately and efficiently.
- Followed proper procedures for opening, closing registers at the beginning, end of shifts.
- Counted money in the cash drawer at the start of each shift to ensure accuracy of funds.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
Manager/Bartender/server
Bliss Lounge
01.2007 - 01.2017
- Greeted customers in a friendly and professional manner.
- Prepared drinks and served food.
- Organized and planned events.
- Kept bar area clean and organized.
- Kept inventory and restocked bar.
- Prepared weekly schedules for staff.
- Dealt with suppliers and orders.
- Handled nightly cash out.
Collections Officer
Total Credit Recovery Ltd
Toronto, Canada
01.2003 - 01.2007
- Recovered money owed to Royal bank of Canada.
- Called customers and negotiated payment arrangements.
- Updated and maintained customer files.
- Prepared statements for department and banks.
Education
Medical Terminology
CMIT
01.2007 - 09.2007
High School Diploma -
Northview Heights Secondary
Toronto, ON, CA 06.1997 - 06.2001
Bartending School -
Bartending School of Ontario
Travel And Tourism
Yorkdale Adult Learning Centre
Skills
- Customer service
- Call center experience
- POS System Operation
- Communication Skills
- Cash Handling
- Organizational Skills
- Hospitality
- Data entry
- Time management
- Phlebotomy
- Venipuncture
- Patient Care
- Medical Office Experience
- EMR Systems
- Teamwork and Collaboration
- Customer support
- Microsoft Office
- Phone etiquette
- Client services
- Live chat
- Attention to detail
- Specimen collection
- Medical terminology
- Health and safety
- Patient care
- Medical records handling
- Specimen handling
Certification
- Ontario Smart Serve
- High School Diploma
- WHMIS Certification
- Dangerous goods
- DOA certificate
Timeline
Phlebotomist
LifeLabs
08.2023 - Current
Customer Service Representative
Nordia Canada
01.2023 - 06.2023
Store Cashier
Canex
05.2022 - 01.2023
Medical Terminology
CMIT
01.2007 - 09.2007
Manager/Bartender/server
Bliss Lounge
01.2007 - 01.2017
Collections Officer
Total Credit Recovery Ltd
01.2003 - 01.2007
High School Diploma -
Northview Heights Secondary
06.1997 - 06.2001
Bartending School -
Bartending School of Ontario
Travel And Tourism
Yorkdale Adult Learning Centre