Cathy Henderson

Experienced administrative professional ready to drive operational efficiency and streamline office functions. Known for strong organizational skills, effective communication, and team collaboration. Expertise includes managing schedules, coordinating meetings, and handling correspondence. Adaptable and reliable, with focus on achieving results in fast-paced environment.

• Used Microsoft Excel to develop task tracker spreadsheets.
• Supervised team of 107 staff members.
• Achieved several years of providing transportation to large festivals by completing contracts with accuracy and efficiency.
• Collaborated with team of 5 in the development of "Parents on Board" program for school buses
• Documented and resolved members of public reports which led to their safety and protection

• Certified Joint Health & Safety Officer - October 2024

• Ensuring that new hires have accurately completed their information packages and creating files for same
• Ensuring that new hires are scheduled for training sessions and completion of compliance documentation ie. Licences, Vulnerable Sector Checks, Medicals and training logs
• Coordinating with training/safety officers to prepare training packages and safety equipment for new trainees
• Completing schedules and inputting data for hours worked by over 100 drivers on a daily basis
• Ensuring that all employee files are kept up to date as the main contact person for employees (drivers only)
• MOL Certified Joint Health and Safety Officer, currently facilitating quarterly safety meetings and inspections
• Facilitates return to work by employees on leaves of absences and WSIB return to work and ensuring that they are compliant before returning to work
• Performing investigations of allegations against drivers by student(s) parent(s) and members of the public and determining course of discipline
• Understanding, adhering and enforcing all company policies as well as the Simcoe County Student Transportation Consortium
• Managing and determining eligibility of all time off and vacation requests from employees
• Ordering and receiving office supplies
• Printing, laminating and photocopying documents
• Creative photographer, ability to set scenes to capture beautiful photos and interpret those scenes into descriptive words
• Have Canon 6d, and 6d Mark ii, with professional lenses, flash and lighting gear
• Responding to telephone, in-person, and email, and conveying detailed messages
• General office responsibilities including filing, faxing, photocopying, scanning, emails, processing and distributing incoming mail, and shipping and receiving packages and tracking of same
• Composing, editing, reviewing to ensure accuracy content, grammar, spelling and punctuation, proof reading and formatting, letters, memos, documents and reports
• Ability to use computer equipment and related software to transcribe correspondence, reports and documents
• Ability to prepare bank deposits and interact with security guards attending to pick up same
• Ability to accept tasks, direction and additional responsibilities from manager and/or staff supervisor as necessary
• Ability to take initiative and accountability
• Convey a positive and professional attitude towards staff members
• Demonstrate computer literacy and working knowledge of Microsoft Office Programs (Word, Excel, Outlook)
• Demonstrate familiarity with Criti-call system
• Demonstrate excellent communication skills in English (both verbal and written) and interpersonal skills to positively interact with a range of individuals in a variety of situations, which require tact, discretion and confidentiality
• Demonstrate ability to organize and prioritize workload and multitask under pressure
• Demonstrate attention to detail and a strong commitment to quality
• Demonstrate ability to work both independently and as a productive team member
• Demonstrate the ability to provide excellent customer service to all customers and clients
• Hold a valid driver's license