Cathy Findlay
High River,Canada
Summary
Dedicated professional with expertise in customer service, expertise in the Microsoft Office Suite, adept at multitasking, and managing time effectively. Committed to delivering exceptional customer experiences that foster loyalty and satisfaction. Extensive experience in municipal service, showcasing strong capabilities in governance and process management.
Overview
23
23
years of professional experience
Work History
Small Business Owner and Operator
Findlay Cleaning Services
High River, Canada
06.2018 - Current
- Deliver tailored home cleaning services for seniors and working families, oversee daily operations, customer service, marketing, and business finances.
- Developed successful business supporting 20 regular clients with diverse needs and preferences.
Expanded client base through exceptional service and positive word-of-mouth referrals.
Delivered tailored cleaning services, accommodating both ongoing and one-time requests.
Established strong relationships by understanding individual client requirements and expectations. - Negotiated contracts with customers.
- Resolved conflicts with customers when necessary.
- Cultivated relationships with key stakeholders in the industry.
On-call Contractor
Civic Solutions Inc.
01.2016 - 01.2022
- Conduct bylaw and policy analysis, assessment, and formulation alongside election services on a project basis.
- Conducted analysis of bylaws and policies for summer villages in 2016, identifying gaps in legislative requirements.
- Reviewed best practices from similar municipalities to inform policy recommendations.
- Developed recommendations for new bylaws and policies beneficial to summer villages.
- Formulated new bylaws aligning with partner municipalities for Joint Services Committee review.
- Created Jasper Local Improvement Bylaw in 2018 to enhance local governance.
- Presentation of Assessment Review Board processes and changes in legislation during the Civic Solution presentation to the Alberta Municipal Tax Assessors Association in 2018.
- Oversaw Rocky Mountain House municipal by-election in January 2019, executing all responsibilities of Returning Officer and managing election worker hiring and training
- Conducted comprehensive bylaw inventory for Village of Milo in 2020.
Legislative Assistant
Town of High River
High River, Canada
02.2002 - 01.2016
- Provided reception relief coverage by directing residents to appropriate personnel, processing bill payments, and delivering comprehensive information regarding municipality and its policies.
- Developed and evaluated Council and committee agendas along with decision reports while serving as recording secretary
- Compiled reports summarizing research findings related to legislative matters.
- Managed Assessment Review Board and Subdivision and Development Appeal Board as Clerk of the Board.
- Coordinated all Council Board and Committee recruitment, training, and volunteer recognition initiatives.
- Served as Freedom of Information and Privacy Program Coordinator to ensure compliance.
- Collaborated on Bellamy Software's Call to Order agenda management software development.
- Reviewed council bylaws, policies, and procedures for legislative compliance.
- Created and implemented 'Policy regarding Developing Bylaws, Policies, and Procedures' through training.
Education
Local Government Administration Certificate -
University of Alberta
Business Administration Diploma -
Lethbridge Community College
Skills
- Customer service and support
- Conflict resolution strategies
- Business operations management
- Client relationship management
- Policy development and implementation
- Effective communication skills
- Time management techniques
Community Service
- Secretary of the High River United Church Council, until 2022
- Property Management Coordinator, until July 2020
- Audio-Visual Technical Team Member, current
Timeline
Small Business Owner and Operator
Findlay Cleaning Services
06.2018 - Current
On-call Contractor
Civic Solutions Inc.
01.2016 - 01.2022
Legislative Assistant
Town of High River
02.2002 - 01.2016
Local Government Administration Certificate -
University of Alberta
Business Administration Diploma -
Lethbridge Community College
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