Cathy Dunlop
Drumheller,AB
Summary
A seasoned professional with a proven track record at Neighbours' Corner Pub, I excel in operations management and customer service. Skilled in inventory management and team leadership, my approach boosts productivity and fosters a positive work environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Manager
Neighbours' Corner Pub
08.2015 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Owner/Operator
Express Laundromat
04.2013 - 05.2016
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Operated with safety and skill to avoid accidents and delays.
Receptionist
H&H Optical and Hearing
04.2010 - 06.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Organized, maintained and updated information in computer databases.
Education
Advanced Diploma -
Drumheller Composite High School
Drumheller, AB05.1995
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Operations management
- Schedule preparation
- Business administration
- Inventory management
- Financial records oversight
- Computer skills
- Positive attitude
- Multitasking Abilities
- Hiring and training
Timeline
Manager
Neighbours' Corner Pub
08.2015 - Current
Owner/Operator
Express Laundromat
04.2013 - 05.2016
Receptionist
H&H Optical and Hearing
04.2010 - 06.2015
Advanced Diploma -
Drumheller Composite High School
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