Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Cathy Dang

San Jose

Summary

Dynamic Registered Dental Assistant with a proven track record at David DeLong DDS, excelling in patient care coordination and infection control procedures. Recognized for enhancing patient satisfaction through exceptional customer service and meticulous electronic charting. Adept at multitasking in fast-paced environments, ensuring efficient appointment scheduling and accurate patient records management.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Registered Dental Assistant

David DeLong DDS
03.2013 - Current
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
  • Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
  • Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
  • Assisted dentists in performing complex procedures, resulting in successful treatment outcomes for patients.
  • Provided exceptional customer service, addressing patient concerns and answering questions professionally and empathetically.
  • Improved patient satisfaction by providing high-quality chairside assistance during dental procedures.
  • Typed patient data into computer system using DENTRIX while following privacy laws and maintaining high-level accuracy.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.

Cashier

Save Mart Supermarkets - N. California Division
06.2006 - 02.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Set up new sales displays each week with fresh merchandise.

Education

Associate of Arts - Nursing

Evergreen Valley College
San Jose, Ca

Hospitality Management

San Jose City College
San Jose
09-2011

Skills

  • Time management capabilities
  • Electronic charting
  • Oral hygiene education
  • Detail-oriented mindset
  • Patient care excellence
  • Patient records management
  • Appointment scheduling efficiency
  • Dental office administration
  • Medical records management
  • Patient counseling
  • Insurance billing
  • Multitasking
  • Dentrix proficiency
  • Patient schedule management
  • Office management
  • Patient services
  • Patient care coordination
  • HIPAA compliance
  • OSHA regulations
  • Strong writing and verbal skills
  • Infection control procedures
  • Customer service
  • Certified in CPR/AED
  • CPR/AED
  • Dental assistant (RDA)
  • Data entry

Certification

  • RDA - Registered Dental Assistant
  • CPR/AED/First Aid

American Heart Association

  • X-Ray Certified



Languages

English
Full Professional
Vietnamese
Limited Working

Timeline

Registered Dental Assistant

David DeLong DDS
03.2013 - Current

Cashier

Save Mart Supermarkets - N. California Division
06.2006 - 02.2012

Associate of Arts - Nursing

Evergreen Valley College

Hospitality Management

San Jose City College

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