Cathy Chiasson
Winnipeg,MB
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Dollarama Store
09.2016 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Created employee schedules to align coverage with forecasted demands.
- Established team priorities, maintained schedules and monitored performance.
Education
No Degree - Healthcare Aid
College of Health And Family Support Studies
WinnipegHigh School Diploma -
Sisler High School
Winnipeg, MB06.1996
Skills
Money Handling
Customer Relations
Team motivation
Product and service knowledge
Retail Operations
Employee Scheduling
Workload Management
Recruiting and interviewing
Hiring and Training
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Assistant Manager
Dollarama Store
09.2016 - Current
No Degree - Healthcare Aid
College of Health And Family Support Studies
High School Diploma -
Sisler High School