Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cathy Chiasson

Winnipeg,MB

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Dollarama Store
09.2016 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Created employee schedules to align coverage with forecasted demands.
  • Established team priorities, maintained schedules and monitored performance.

Education

No Degree - Healthcare Aid

College of Health And Family Support Studies
Winnipeg

High School Diploma -

Sisler High School
Winnipeg, MB
06.1996

Skills

  • Money Handling

  • Customer Relations

  • Team motivation

  • Product and service knowledge

  • Retail Operations

  • Employee Scheduling

  • Workload Management

  • Recruiting and interviewing

  • Hiring and Training

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Assistant Manager

Dollarama Store
09.2016 - Current

No Degree - Healthcare Aid

College of Health And Family Support Studies

High School Diploma -

Sisler High School
Cathy Chiasson