Summary
Overview
Work History
Education
Skills
Timeline
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Cathy Chiao

Surrey,BC

Summary

Responsible and friendly professional makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.

Overview

24
24
years of professional experience

Work History

Chanel Beauty Advisor DEMO

DUFRY YVR
Richmond, British Columbia
02.2022 - 05.2024
  • Provided customers with product advice and recommendations based on their individual needs.
  • Assisted in the development of new beauty products and services.
  • Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
  • Created a positive shopping experience for each customer through effective communication skills.

Client Advisor

Louis Vuitton
Vancouver, British Columbia
02.2021 - 03.2024
  • Provided customer service to clients, including answering questions and resolving issues.
  • Assisted in the onboarding process for new clients by gathering information and providing guidance.
  • Developed relationships with clients through regular communication and follow-up.
  • Conducted research on products and services to ensure accurate information was provided to customers.
  • Participated in team meetings to discuss strategies for improving customer experience.
  • Monitored feedback from customers via surveys or other methods to evaluate satisfaction levels.
  • Strengthened client relationships by conducting routine portfolio reviews to measure plan success.

Key Holder Supervisor

Tory Burch
Richmond, British Columbia
09.2020 - 02.2021
  • Recruited, interviewed and trained new key holders.
  • Monitored store performance and identified areas for improvement.
  • Tracked sales data to ensure accurate inventory levels.
  • Resolved customer complaints in a timely manner.

Beauty Advisor

Hermès YVR
Richmond
08.2018 - 06.2020
  • Provided customers with product advice and recommendations based on their individual needs.
  • Assisted in the development of new beauty products and services.
  • Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
  • Greeted customers upon entering store or salon and established friendly relationships with them.
  • Maintained an up-to-date knowledge of all beauty products available for sale.
  • Attended product training sessions to stay updated on new products and trends in the industry.

Key Holder Supervisor

Le chateau Inc
Surrey, British Columbia
10.2017 - 10.2018
  • Recruited, interviewed and trained new key holders.
  • Monitored store performance and identified areas for improvement.
  • Tracked sales data to ensure accurate inventory levels.

Sales Associate/Retail Keyholder

BCBG Maxarzria
Surrey
06.2015 - 09.2017
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.

United hotel Taipei

Sales manager
Taipei, Taipei Taiwan
10.2002 - 12.2004
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Resolved problems, improved operations and provided exceptional service.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Customer Service Representative

Far Eastern Air Transport
Taipei, Taipei Taiwan
04.2000 - 09.2004
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Resolved problems, improved operations and provided exceptional service.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.

Education

Bachelor of Arts - Management of Information Systems

St. John And Mary’s Institute of Technology
Taiwan Taipei
06-1998

Skills

  • Application techniques
  • Inventory Control
  • Product Demonstrations
  • Products knowledge
  • Service Consultations
  • Beauty product demonstration
  • Customer Engagement
  • Customer Service
  • Sales closing
  • Relationship Building

Timeline

Chanel Beauty Advisor DEMO

DUFRY YVR
02.2022 - 05.2024

Client Advisor

Louis Vuitton
02.2021 - 03.2024

Key Holder Supervisor

Tory Burch
09.2020 - 02.2021

Beauty Advisor

Hermès YVR
08.2018 - 06.2020

Key Holder Supervisor

Le chateau Inc
10.2017 - 10.2018

Sales Associate/Retail Keyholder

BCBG Maxarzria
06.2015 - 09.2017

United hotel Taipei

Sales manager
10.2002 - 12.2004

Customer Service Representative

Far Eastern Air Transport
04.2000 - 09.2004

Bachelor of Arts - Management of Information Systems

St. John And Mary’s Institute of Technology

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Cathy Chiao