Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Cathy Brown

Dawson Creek,BC

Summary

Has excellent interpersonal skills and can communicate effectively. I am team oriented but can also work independently. I am goal oriented, persistent, enthusiastic, dependable and a quick learner.

Overview

43
43
years of professional experience

Work History

Reception

Eljen Medical Clinic
06.2016 - Current
  • Supervised reception, storage and shipping of supplies
  • Offered reception support, answered phones and greeted visitors.
  • Oversaw reception support, answered phones and greeted visitors.
  • Maintained and organized service reception area and checkout counters.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

Medical Office Assistant

Eljen Medical / DR Juul
06.2016 - 04.2018
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Registered patients and completed associated paperwork for accurate records.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.

Medical Office Assistant

Dr Bulterys
04.2011 - 02.2015
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Registered patients and completed associated paperwork for accurate records.

Clinic Pharmacy

Clinic Pharmacy
10.1981 - 01.2011
  • Reduced medication errors through regular staff training sessions and implementation of quality assurance measures.
  • Stayed current on industry trends, attending conferences and workshops to continually improve knowledge base and skills as a Clinical Pharmacy Manager.
  • Streamlined pharmacy workflow by creating and maintaining effective schedules and resource allocation plans.
  • Implemented cost-saving measures in drug procurement without compromising patient care quality or safety standards.
  • Developed strong relationships with physicians, nurses, and other healthcare professionals to facilitate seamless coordination of patient care.
  • Managed drug inventory effectively, reducing waste while ensuring access to necessary medications for patients.

Education

High School Diploma -

South Peace Secondary School
Dawson Creek

Skills

  • Reception Coordination
  • Reception Management
  • Reception duties
  • Reception setup
  • Reception Planning
  • Medical Reception
  • Telephone reception
  • Front Desk Reception
  • Reception and Office Support
  • Medical receptionist experience

Languages

English
Professional Working

References

Robin Mathieson 

Co-worker

250-782-4818


Violot Andrus 

Co-worker

250-719-8352


Sharon Clease, 

Friend

250-782-8488


Timeline

Reception

Eljen Medical Clinic
06.2016 - Current

Medical Office Assistant

Eljen Medical / DR Juul
06.2016 - 04.2018

Medical Office Assistant

Dr Bulterys
04.2011 - 02.2015

Clinic Pharmacy

Clinic Pharmacy
10.1981 - 01.2011

High School Diploma -

South Peace Secondary School

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Cathy Brown