Cathy-Ann Bonaparte
Mississauga,ON
Summary
Experienced healthcare and education professional specializing in trauma intervention, crisis management, and trauma recovery counseling. Skilled in geriatric care, ante and postnatal care, mood disorder support, and basic medical vital signs monitoring skills. Expertise in interdisciplinary care coordination, patient advocacy, and evidence-based interventions for Holistic Care.
Culturally competent, with a strong ability to support diverse populations through inclusive, trauma-informed care. Committed to delivering compassionate and effective services across various life stages and cultural backgrounds.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Care Coordinator for Community Living
True Health Home Care
05.2021 - 01.2025
- Ensured adherence to regulatory requirements and company policies, maintaining compliance across all operations.
- Supported the clinical team to improve patient care, facilitated personalized education, and prepared resources for handling trauma patients.
- Collected and analyzed data for program monitoring and evaluation, ensuring effective care delivery.
- Led multi-disciplinary team meetings to develop comprehensive care plans, improving patient outcomes and addressing health and social determinants.
- Built strong community partnerships for referrals and collaborated on behalf of patients, improving access to necessary resources.
- Regularly evaluated and adjusted care plans based on feedback from patients and providers, ensuring optimal outcomes.
- Maintained accurate patient records in compliance with HIPAA regulations, safeguarding sensitive information.
- Provided emotional support to patients and families, fostering resilience and coping strategies during difficult times.
- Coordinated patient appointments and transportation, ensuring timely access to essential medical services and reducing hospital readmissions.
- Worked with social services to connect patients to housing, nutrition, and financial resources, enhancing overall well-being.
- Established effective communication channels with staff, physicians, and community organizations to promote high-quality patient care.
- Recruited, hired, and trained staff, offering supervision and ongoing professional development to ensure high standards of care.
- Monitored staff processes, eliminating hazards and maintaining compliance with regulations for the safety of residents and staff.
- Conducted routine facility inspections, identifying and addressing hazards to ensure ongoing compliance with safety standards.
Instructor (part-time)
Hanson College
01.2022 - 12.2024
- Delivered course material via face-to-face and asynchronous to over 270 students each semester
- Created lesson plans, evaluated students on materials presented in workshops and classes; Assessed performance and provided academic guidance where necessary
- Courses taught: Positive Psychology, Introduction to Psychology, Business & Hospitality Management
- Initiated new learning methods for teacher training and development.
- Tracked student progress, frequently checking in with struggling students eliminating instructional gaps and improving comprehension by identifying root causes of problems.
Instructor - Department of Gerontology - Part Time
Ace Acumen Academy (St. Clair College)
09.2023 - 12.2023
- Courses taught: Anatomy, Basic Sciences, Client Behaviors, Patient bed-side Etiquette
- Increased student participation via engaging lectures and assignments.
- Optimized day-to-day instruction to align educational strategies with best practices.
- Enhanced classroom collaboration through the implementation of group projects and team-building activities.
- Organized extracurricular activities that enriched students'' educational experience beyond the classroom setting.
Personal Support Worker
Schlegel Village and Nucleus via Ultima Home Care
01.2019 - 01.2021
- Assisted residents with activities of daily living
- Performed tasks in compliance with the RHPA, including care procedures under the dermis and tasks needing a physician's prescription
- Assisted with medication and medication reminders to residents
- Continuously observed residents and their environment, reporting and documenting unsafe conditions and changes
Course Coordinator
The University of the West Indies (UWI)
01.2015 - 01.2017
- Developed course curricula for the school year
- Implemented and evaluated course content and overall program progression
- Supervised new teachers and facilitated training sessions with teachers
- Supervised career development programs for students and teachers
- Prepared examination papers and supervised grading of mid-term and final exams
- Supervise lectures teaching in Social Work Department on Work Ethics I &II, Principles and Practices of Social Work 1&2
- Planned, developed, implemented, and managed various corporate and outreach programs for students and alumni
Training and Development Specialist
Social Development, Housing & Community Empowerment Richmond Home
01.2013 - 12.2015
- Trained and examined employees on various intake data collection, confidential filing procedures, and mental health issues associated with aging
- Acted as a liaison and client advocate among those involved with client care
- Performed various assessments and psychometric testings
- Developed customized e-learning modules for improved knowledge retention and on-the-job application.
- Supervised investigations and assessments of client and employee safety, including incidence reporting
- Provided debriefing and group counseling to staff members and department leads
- Managed multiple projects simultaneously while maintaining strict deadlines and adhering to budget constraints.
- Coordinated special events such as seminars, conferences, or guest speaker sessions to enhance employee learning experiences beyond the classroom setting.
Counsellor/Case Manager
Child Protection Authority
09.2010 - 03.2015
- Provided direct support to service users in mental health stabilization efforts.
- Managed high-profile cases with professionalism, sensitivity, and discretion.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
Clinic Manager
Grand Anse Medical Services
10.2008 - 06.2010
- Managed daily clinic operations, ensuring efficiency in patient scheduling, intake, and overall office functions.
- Handled patient communications, including appointment reminders and addressing inquiries, ensuring excellent customer service.
- Managed medical records and maintained patient confidentiality in compliance with privacy regulations
- Oversaw office supply inventory and placed orders to ensure the clinic was fully stocked and operational.
- Assisted with billing processes, including coding, insurance verification, and managing patient payments.
- Supervised office staff, providing guidance, training, and support to ensure optimal team performance.
- Ensured compliance with healthcare regulations, maintaining proper documentation and procedures.
Education
Doctor of Naturopathy (Cand.) -
Canadian College of Naturopathic Medicine
North York, ON Masters of Science - Psychology (Cand.)
Liberty University
Lynchburg, Virginia12-2025
Bachelor of Science - Psychology (Honors)
St. George's University School of Medicine
St. George's Grenada / Bayshore, USA05-2010
Skills
- Microsoft Office Suite
- Case management
- Documentation
- Patient education
- Organizational skills
- Medical terminology understanding
- Healthcare operations
- Team collaboration
- HIPAA compliance
- Crisis intervention
- Conflict resolution
Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- Personal support Worker Certification
- Lamaze Child Birth Educator Certification
Timeline
Instructor - Department of Gerontology - Part Time
Ace Acumen Academy (St. Clair College)
09.2023 - 12.2023
Instructor (part-time)
Hanson College
01.2022 - 12.2024
Care Coordinator for Community Living
True Health Home Care
05.2021 - 01.2025
Personal Support Worker
Schlegel Village and Nucleus via Ultima Home Care
01.2019 - 01.2021
Course Coordinator
The University of the West Indies (UWI)
01.2015 - 01.2017
Training and Development Specialist
Social Development, Housing & Community Empowerment Richmond Home
01.2013 - 12.2015
Counsellor/Case Manager
Child Protection Authority
09.2010 - 03.2015
Clinic Manager
Grand Anse Medical Services
10.2008 - 06.2010
- Basic Life Support Certification (BLS)
- First Aid Certification
- Personal support Worker Certification
- Lamaze Child Birth Educator Certification
Doctor of Naturopathy (Cand.) -
Canadian College of Naturopathic Medicine
Masters of Science - Psychology (Cand.)
Liberty University
Bachelor of Science - Psychology (Honors)
St. George's University School of Medicine
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