Cathryn Dunowski
Huntsville,ON
Summary
Bilingual Administrative Assistant with 20+ years of experience in administrative and clerical roles. Proven organizational skills to effectively prioritize tasks and meet deadlines. Fluent in French and English, with a strong ability to build rapport with clients and colleagues. Committed to enhancing customer satisfaction, and contributing to overall company success. Detail-oriented administrative assistant with extensive experience in operations management and customer service. Known for maintaining long-term client relationships and implementing efficient processes that drive operational success and enhance satisfaction.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Eric Johnson Builder Inc.
Huntsville, Ontario
09.2017 - Current
- Coordinated schedules, administrative functions, administrative operations, including communication, payments, program new client management and bookkeeping.
- Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements including Payroll Services.
- Streamlined back office services for clients to ensure proper functionality and positive client experience.
- Automated office operations, as well as managed client correspondence, record tracking and data communications.
- Developed more efficient filing systems and customer database protocols.
- Returned all emails and calls within 24 hours of receipt.
- Facilitated day-to-day operations, including staff recruitment, public relations and business development and training.
- Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.
Special Ballot Supervisor
Elections Canada
Ottawa
02.2025 - 05.2025
- Supervised election staff during voting processes and ensured compliance with regulations.
- Coordinated training sessions for new employees on electoral procedures and equipment.
- Managed logistics for polling stations, including setup and material distribution.
- Addressed voter inquiries and resolved issues to ensure smooth operations.
- Implemented best practices for security measures at polling locations.
- Facilitated communication between team members to enhance workflow efficiency.
- Monitored inventory levels of election supplies and ordered replacements as needed.
- Organized post-election reviews to improve future electoral processes and strategies.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Collaborated with other departments to coordinate workflow processes between teams.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Streamlined workflow processes, reducing project completion times.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
Technical Support Officer
Elections Ontario
Toronto, ON
01.2025 - 03.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Oversaw compliance with election laws and regulations during events.
- Collaborated with local agencies to ensure seamless election day execution.
- Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
- Addressed questions and concerns from general public, resolving problems promptly to promote community satisfaction.
- Verified signatures on absentee ballots against those on file in accordance with state regulations.
Divisional Sales Manager
Staples Business Depot
Huntsville, Ontario
10.2007 - 09.2017
- Focused sales team on closing through a combination of expertise, knowledge, resources, data analysis, call screening and care.
- Managed employee performance reviews to build communication and deliver sales insights.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Interfaced with customers, determined needs, provided recommendations and up-sold services.
- Created, implemented and conducted employee onboarding and training programs.
- Streamlined hiring processes, including identifying and staffing top talent, training new team members on best practices and protocol and managing employees to ensure optimal productivity.
- Supervised and trained [25] employees on successful selling techniques.
- Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.
- Assisted the marketing department in optimizing strategic initiatives in the local area recruiting.
- Held weekly one-on-one meetings to review performance, set goals and provide customized coaching.
- Maintained friendly and professional customer interactions.
- Generated company growth for [8] consecutive years through market expansion and sales.
Education
Associate of Applied Science - Health Sciences
Georgian College of Applied Arts And Technology
Barrie, ONAssociate of Commerce And Business Administration - Business Administration for Trades Management
Niagara College
Welland, ON04.2001
Associate of Applied Science - Esthetics
Niagara College
Niagara Falls, ON06-2021
Skills
- Microsoft Office Expert
- Quickbooks 20yrs Experience
- A/P, A/R and Payroll
- High Level Computer proficiency with Mac & PC
- Bilingual in French & English
- Excellent communication
- Operations management
- Quick learner
- POS systems
- Customer Service
- Planning and coordination
- Relationship building & team member development
- Human Resources Onboarding training
- Health & Safety Committee
- WSIB Partner
- Office Administration
- Invoice Processing
- Calendar Management
- Data Entry
References
Available upon request.
Timeline
Special Ballot Supervisor
Elections Canada
02.2025 - 05.2025
Technical Support Officer
Elections Ontario
01.2025 - 03.2025
Administrative Assistant
Eric Johnson Builder Inc.
09.2017 - Current
Divisional Sales Manager
Staples Business Depot
10.2007 - 09.2017
Associate of Applied Science - Health Sciences
Georgian College of Applied Arts And Technology
Associate of Commerce And Business Administration - Business Administration for Trades Management
Niagara College
Associate of Applied Science - Esthetics
Niagara College