Cathrine Cortez
Pomona
Summary
Adept at enhancing team performance and food safety compliance, I leveraged strong problem-solving skills and sanitation standards at Pomona Valley Hospital and Medical Center. My focus on allergen awareness and fostering teamwork led to significant improvements in service quality and operational efficiency, demonstrating a commitment to excellence and reliability in fast-paced environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and Nutrition Services
Pomona Valley Hospital and Medical Center
12.2023 - Current
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Implemented health and safety guidelines consistently, maintaining an exemplary sanitation record.
- Established positive working environment through effective communication and team-building exercises.
Volunteer
Victory Outreach Ministries
09.2021 - 03.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
Shift Manger
Del Taco Inc.
10.2018 - 09.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Promoted a positive work environment through open communication and constructive feedback.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours, and inventory movements.
- Oversaw loading and unloading of packages in warehouse.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Supervised ongoing daily production phases.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Education
Associate of Applied Science - Surgical Technolgy
Ameican Career College
Ontario, CA07-2026
No Degree - Sterile Processing
Central Sterilization Solution
Riverside, CA01-2026
High School Diploma -
Village Academy High School
1444 E Holt Ave Pomona, CA05-2019
Skills
- Sanitation standards
- Food presentation
- Food safety compliance
- Allergen awareness
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Safe food handling
Certification
- ServSafe Food Handler's Certification
- Achievement Award for completion Of the HSPA Central Service Technical Course Accredited By NCCA & ANSI Central Sterilization Solution 2024 December 6th
Timeline
Food and Nutrition Services
Pomona Valley Hospital and Medical Center
12.2023 - Current
Volunteer
Victory Outreach Ministries
09.2021 - 03.2023
Shift Manger
Del Taco Inc.
10.2018 - 09.2021
- ServSafe Food Handler's Certification
- Achievement Award for completion Of the HSPA Central Service Technical Course Accredited By NCCA & ANSI Central Sterilization Solution 2024 December 6th
Associate of Applied Science - Surgical Technolgy
Ameican Career College
No Degree - Sterile Processing
Central Sterilization Solution
High School Diploma -
Village Academy High School
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