CATHRINE ABERGOS
Longueuil,QC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Customer Chat Expert
Teleperformance
Montreal, Canada
10.2021 - 02.2026
- Delivered real-time online customer support for order inquiries, returns, and delivery issues.
- Maintained high customer satisfaction and quality scores.
- Managed multiple chat sessions while meeting performance targets.
General Worker
HTCPC Coffee Shop
Saint-Léonard, Canada
02.2017 - 03.2018
- Supported daily café operations through food preparation and customer service, enhancing customer satisfaction.
- Stocked inventory and organized supplies to support daily operations effectively.
- Maintained cleanliness of workstations, dining areas, and equipment throughout shifts.
Garde Manger
Restaurant Lopu
Sainte-Julie, Canada
11.2016 - 02.2017
- Created and arranged cold dishes and salads for service in a fast-paced kitchen environment.
- Collaborated with kitchen staff to coordinate meal preparation and service.
Garde Manger
Bravi Restaurant
Longueuil, Canada
06.2016 - 11.2016
- Created and presented visually appealing appetizers and cold menu items
- Created daily specials that highlighted seasonal ingredients and flavors.
- Ensured sanitation compliance and organized kitchen layout for efficient workflow
Education
Pastry Making - Montreal
St. Plus Culinary X Institute
Montreal01-2020
Professional Cooking - Montreal
St. Plus Culinary X Institute
Montreal01-2015
Bachelor of Science - Tourism
Mariners' Polytechnic College
Philippines01-2013
Bachelor of Science - Hotel & Restaurant Management
Mariners' Polytechnic College
Philippines01-2009
Skills
- Customer Engagement
- Conflict Resolution
- Customer support management
- Teamwork
- Inventory management
- Microsoft Word
- Excel
- PowerPoint
- Multiple tasking
References
available upon request
Languages
English
Timeline
Customer Chat Expert
Teleperformance
10.2021 - 02.2026
General Worker
HTCPC Coffee Shop
02.2017 - 03.2018
Garde Manger
Restaurant Lopu
11.2016 - 02.2017
Garde Manger
Bravi Restaurant
06.2016 - 11.2016
Pastry Making - Montreal
St. Plus Culinary X Institute
Professional Cooking - Montreal
St. Plus Culinary X Institute
Bachelor of Science - Tourism
Mariners' Polytechnic College
Bachelor of Science - Hotel & Restaurant Management
Mariners' Polytechnic College